Press the SOS button when you need help. We’ll coordinate with 112, 119 and insurance companies to provide the help you need.

Even in emergency situations that may arise during driving, Genesis Connected Services are here to relieve your worries.

Service Introduction

• - Use the SOS button on the rearview mirror or the Genesis Connected Services Center (1899-5100) ARS in case of an emergency, and the Genesis Connected Services Emergency Response Center will assist you by coordinating with 112, 119, insurance companies and service partners.
• - Auto answer mode is disabled when the service representative ends the service or if the vehicle’s ignition is turned OFF.
• - 119(112) calls will be made as a 3-party call between you, the service representative and 119(112) call center. Genesis Connected Services Center representative will ensure expedient dispatch by providing accident location and customer information.

Using the Service

Pressing the SOS button on the rearview mirror automatically connects you to Genesis Connected Services Center representative. After determining your situation, 119 or emergency service personnel are dispatched to assist you.

• Emergency rescue

  Emergency rescue service is provided if the vehicle cannot be driven due to accidents or natural disasters. However, additional fees may apply depending on the difficulty or time required for the rescue service.

• Emergency towing

  Emergency towing service is provided if the vehicle cannot be driven due to malfunction or accident. Towing is free for the first 10 km, and additional charges may apply after the free towing distance.

• Emergency fueling

  If the vehicle cannot be driven due to empty fuel, up to 3L of gasoline or diesel fuel can be provided. However, as emergency fueling is not possible for LPG vehicles, emergency towing is provided instead.

• Emergency on-site service

  If the vehicle cannot be driven, applicable emergency services are provided on-site. However, fees for repair or replacement of parts may apply.

• Door unlock

  If you’ve lost your keys or have been locked out of your vehicle, door unlocking service is provided free of charge (excluding trunk locks).

• Jump start

  If the engine cannot be started due to a discharged battery, a jump start is provided for free. However, if you choose to have the battery replaced, replacement fees will apply.

• Tire replacement

  If the vehicle cannot be driven due to a flat or torn tire, it will be replaced with an onboard spare at free of charge. However, if you choose to have to tire replaced, replacement fees will apply. If your vehicle does not have a spare tire or two or more tires are damaged, emergency towing service is provided instead as on-site service is not possible.

• - SOS Emergency Assistance is provided up to two times a year.
• - To ensure quick support in emergencies, please use Genesis Connected Services Center for non-emergency requests such as the provision of information or navigation.
• - The service is not provided to vehicles not registered for Genesis Connected Services.
  (e.g. another vehicle owned by a Genesis Connected Services user, car belonging to a family member, etc.)
• - If roadside assistance is prohibited by related laws, emergency towing service is provided for your safety.
  (e.g.: highways, motorways, bridges, etc.)
• - Accident towing, door unlocking, tire replacement, emergency fueling, jump starting are provided by your insurance provider or Genesis Connected Services’ partner Hi-Car Service, depending on your preference.
• - Emergency assistance is provided for other issues, including warranty repairs. In this case, the guarantee and agreement of your vehicle apply.
• - To ensure quick services, please notify Genesis Connected Services Center (1899-5100) of any changes to your vehicle registration number, insurance provider or emergency contacts.
• - The services are subject to change, addition or deletion.
• - Service type may vary and certain services may be restricted depending on vehicle model and device.
• - Service may be restricted in areas with no cellular service.

In the case of theft, Genesis Connected Services provides support to assist the police in locating the stolen vehicle.

The quick vehicle location tracking through Genesis Connected Services provides support for quickly recovering your vehicle. Now, you don’t have to worry if your car is stolen.

Service Introduction

In the case of a theft of the vehicle, the Genesis Connected Services will confirm the theft report with the local and Genesis Connected Services Emergency Response Center will provide current location and path of stolen vehicle to the police for effective and quick tracking.

Using the Service

• - Call the Genesis Connected Services Center (1899-5100), select Anti-theft Tracking Service in the ARS and you will be connected to a representative. After verifying personal identification and verifying the theft report with the police, anti-theft tracking service will be provided.
• - Anti-theft tracking service is provided only to vehicles that have been reported to the police as stolen to protect customer’s privacy and prevent abuse of the service.

• - The service is provided only with a police request to protect personal information and location information.
• - The service is provided only to registered Genesis Connected Services users after verifying personal identification.
• - Service is provided only if the car has been reported as stolen to the local police station or patrol division.
• - Service can only be used within 96 hours after turning the ignition OFF.
• - The services are subject to change, addition or deletion.
• - Service type may vary and certain services may be restricted depending on vehicle model and device.
• - Service may be restricted in areas with no cellular service.

The service notifies you by SMS if the vehicle’s anti-theft alarm has been triggered.

Don’t worry if you are too far away to hear the anti-theft alarm go off. Anti-theft alarm notification informs you via SMS.

Service Introduction

If the vehicle’s anti-theft alarm is triggered, an SMS is sent to the customer’s registered phone number to help prevent theft or damages to the vehicle.

Using the Service

• - When the vehicle’s anti-theft alarm is triggered, the signal is automatically sent to Genesis Connected Services Emergency Response Center.
• - When the signal is received automatically, an SMS notifying the customer of the anti-theft alarm being triggered is sent to the customer’s mobile phone.

• - Anti-theft alarm notification service is only provided if the vehicle’s anti-theft alarm has been triggered.
• - Anti-theft alarm notification service is not provided if the vehicle is not equipped with an anti-theft alarm.
• - Anti-theft alarm refers to the alarm sound that is triggered with blinking emergency lights if the vehicle’s door, hood or trunk is opened without a smart key (or a remote key) after being locked using a smart key (or a remote key)
• - Depending on the vehicle, the anti-theft alarm can be turned on or off using a normal key (or a secondary key).
• - Service can only be used within 96 hours after turning the ignition OFF.
• - The services are subject to change, addition or deletion.
• - Service type may vary and certain services may be restricted depending on vehicle model and device.
• - Service may be restricted in areas with no cellular service.

When a warning is issued by driver caution warning system, you are connected to Genesis Connected Services representative to prevent potential accidents.

A moment of incautious driving can lead to serious accidents.
The system automatically detects the level of driver’s cautiousness, and connects the driver to Genesis Connected Services representative to help the driver be more cautious.

Service Introduction

• - If an alarm is triggered by the vehicle’s driver caution warning system, a Genesis Connected Services representative will call you on your vehicle’s phone.
• - The conversation with the Genesis Connected Services representative, who will guide you to the next rest stop, will prevent accidents by helping you overcome drowsiness.

Using the Service

• - If an alarm is triggered by the vehicle’s driver caution warning system, driver’s current cautiousness level and break recommendations are displayed on the instrument panel.
• - Then, the incautious driving is automatically detected by Genesis Connected Services Emergency Response Center, and a Genesis Connected Services representative will call you on your phone.
• - Driver Attention Alert (DAA) service is only provided for G70.

• - Driver Attention Alert (DAA) service is not provided on vehicles without a driver caution warning system.
• - Driver Attention Alert(DAA) applied vehicle(2019. 11. 20~)
  • - G90 (2019 HI F/L)
  • - G80 (2019 DH~)
  • - G70 (IK)
  • - GV80 (JX)
• - Driver Attention Alert (DAA) service is provided only when an alarm has been triggered while the driver caution warning system is active.
• - The services are subject to change, addition or deletion.
• - Service type may vary and certain services may be restricted depending on vehicle model and device.
• - Service may be restricted in areas with no cellular service.