This notice is sent to you in accordance with Article 32-2 of the Motor Vehicle Management Act of Korea.
First of all, Hyundai would like to sincerely thank you for your interest and support.
We sincerely apologize for the inconvenience caused by this free repair.
We plan to voluntarily carry out free repairs as follows to prevent potential disruption to the operation of your vehicle in advance.
We plan to perform free repair as there is a possibility that the smart trunk may not work due to a control logic problem in the Integrated Body control Unit (IBU) of your vehicle that we have produced and sold.
1. Free repair information
Free repair information
||Date of manufacture
||Dec. 8, 2021 ~ May 24, 2022
||Device or part
||Integrated Body control Unit (IBU)
||Control logic problem of IBU
2. Details of free repair
Details of free repair
||Free repair period
||Jun. 16, 2022 ~
||Method of repair
||IBU upgrade (OTA update after checking whether GCS is open)
※ GCS: Genesis Connected Services
||OTA update: about 10 min
Update after putting the vehicle in the High-tech Center or Bluehands: about 50 min
||Location and department in charge
||GCS-opened vehicles: Through OTA update or at Hyundai Motor High-tech center or Bluehands
GCS unopened vehicles: at Hyundai Motor High-tech center or Bluehands
||Free of charge
||Impact on the vehicle if no action is taken
||Possible inoperation of smart trunk
3. Additional information
A. This free repair is first conducted through OTA (Over The Air) update, and updates are sequentially performed for customers who have opened Genesis Connected Services (GCS). Customers who have not opened GCS or who need to bring their vehicle to the service center need to contact the Genesis Customer Center.
B. We provide free home-to-home service when you put the vehicle into the service network. For details, please contact the Genesis Customer Center.
- You may bring the vehicle to the service network yourself.
C. Inquiries and reservations: Genesis Customer Center (080-700-6000)
4. Other information the manufacturer wants to add
※ Notice to vehicle leasing companies and car rental companies ※
Upon receipt of this customer notice, please deliver it to the actual user without delay or receive a free repair yourself.
We sincerely apologize for any inconvenience this may have caused you. Hyundai Motor Company will do its best to make more perfect products.
※ You can easily find the vehicle identification number (VIN) of your vehicle ① on your vehicle registration card, or ② on the driver's side windshield dashboard.
※ Notes on over-the-air (OTA) update
A. If the battery has been removed and then attached, you can update the vehicle after turning off the ignition, disconnecting the power from the additionally installed dash cam, etc., and parking for more than 4 hours.
B. If any product is connected to the vehicle OBD terminal, the update function will not work due to interference in the vehicle internal communication.
After disconnecting the device from the vehicle OBD terminal, turn on the engine and wait for at least 5 minutes, then turn off the engine. (Do not connect any device to the OBD terminal during the wireless update.)