The Korean principle of son-nim 손님 says that customers are our guests. When you talk to a Genesis Personal Assistant, when you take a test drive with our Genesis Driving Consultants, when you first sense the calmness sitting in your new Genesis, we want you to feel at ease.
Welcome to Genesis
Genesis Personal Assistants are here to help make every step of your Genesis journey as easy as possible, from choosing to owning. It's all part of what makes the Genesis Difference so unique.
Choosing and buying
Whilst it is easy to order a Genesis online, you may want to talk to someone. Whether you want to choose a car from stock or create a bespoke factory build, our Genesis Personal Assistants are there to help with questions small or large as you complete the online ordering process.
New Car Delivery
When your car is ready, our Genesis Personal Assistants deliver your new car. They will take the time to explain the features you want to know about, so you get the very best from your new Genesis.
Ownership Assistance
Our Genesis Personal Assistants aim to make owning a Genesis easy. From finding the accessories that fit your model to helping arrange servicing with collection and delivery*, one feature of the 5 Year Care Plan that is included with all new Genesis cars.
Frequently Asked Questions
To get in touch, simply complete the contact us and a member of the Genesis team will be in touch to discuss your needs.
We aim to make sure you talk to the same Genesis Personal Assistant. Sometimes, if it is quicker, another Genesis Personal Assistant will contact you.
Genesis Personal Assistants are individuals who will help you through your whole experience, answering any questions and making things easy. Genesis Studios are locations where you can explore the models in person and meet our friendly team in a welcoming, unpressurised environment. Many of our Genesis Personal Assistants are located at our studios, as well as regionally.
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Genesis cars are on sale across the UK mainland only. Excluding Northern Ireland.
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Genesis Motor UK Limited is an appointed representative of Product Partnerships Limited which is authorised and regulated by the Financial Conduct Authority. Product Partnerships Limited’s FCA registration number is 626349 and its address is Second Floor, Atlas House, 31 King Street, Leeds LS1 2HL.
Genesis Motor UK Limited acts as a credit broker not a lender. We can only introduce you to Hyundai Capital UK Limited T/A Genesis Finance (FRN: 581186) who may be able to offer you finance facilities for your purchase. We will only introduce you to this lender. We do not receive any commission for introducing customers to a finance provider. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk
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We exclusively work with Genesis Finance. We have not conducted a comprehensive market search to offer you the most suitable or competitive finance terms that may be available. Consequently, we are unable to provide you with an impartial recommendation regarding the finance options available to you. There may be more advantageous finance deals available elsewhere in the market.