Charging made easy

GENESIS PLUG & CHARGE

*Plug & Charge is available for the model year 2023 GV60¹, which has been produced from January onwards. Plug & Charge will be available for the 2024 model year Electrified GV70 and Electrified G80 produced after the second quarter of 2023.

Seamless Charging

Enjoy contactless charging on the go using Plug & Charge with your Genesis Charge Pass²

Easy to setup

Exclusively for Genesis customers, Plug & Charge is easy to activate through your Shell Recharge app.

Peace of mind

Your personal and payment details are protected to ISO/IEC 27001 standards. These are the world’s best-known standards for information security management systems.

Charge without
a card

With Plug & Charge you can turn up and charge at compatible charging stations. Simply plug in, charge and go. 

Ready to go from
day one

Plug & Charge is ready from the day your Genesis arrives. All you need is your Plug & Charge ID to activate the feature.

Getting started

Download the Shell Recharge app and create an account

With your new Genesis you will receive a Genesis Charge card. Scan this with the Shell Recharge app and your charge card is added to your account.

Enter payment information

Once you have added your payment details to your account, you can use your Genesis Charge Pass to start charging.

Link your Genesis

Use your Plug & Charge ID to link Plug & Charge to your Genesis with your Charge Pass contract and payment information. You set it up once and you are ready to enjoy effotless charging.

Charge and Go

Just connect the charging cable to your car and let Plug & Charge technology take care of the rest.

PEACE OF MIND

You can be sure that we take data protection extremely seriously. In addition to ISO 27001 certification, our Plug & Charge partners have achieved ISO 15118 certification for vehicle-to-grid communications.

GENESIS AND SHELL RECHARGE SOLUTIONS: POWER PARTNERS

Thanks to our partnership with Shell Recharge, you can charge your electric Genesis from the moment it arrives, at home or on the road.

 

FREQUENTLY ASKED QUESTIONS

Does Plug & Charge only work with Shell Recharge Pass?

Yes, currently Plug & Charge only works with Shell Recharge Pass, although we plan to open it up to other suppliers in the near future.

Can I save multiple Plug & Charge contracts in my Genesis electric vehicle?

At the moment, it is only possible to save a single contract from our partner Shell Recharge in your Genesis. In the future, we will offer support for multiple contracts.

Can I use Plug & Charge at all public fast charging stations?

Currently, Plug & Charge can be used at IONITY and Aral Pulse (BP) charging stations. You can check charging station compatibility here:
https://www.hubject.com/ecosystem-overview
The majority of the Charge Point Operators are already planning to introduce Plug & Charge.

How long does a Plug & Charge session take to start?

It may take up to a minute for the charging session to start. Various factors such as charging station software, network connection and response speeds influence the time it takes to start.

What happens if Plug & Charge doesn't work?

In the unlikely event of Plug & Charge not working, you can still start charging through Charge Pass² and Shell Recharge app.
If this does happen you should check to see that your Recharge Pass is activated in the Shell Recharge app.
If it is but the problem remains, you should contact the Shell Recharge helpline for additional support.

Can I charge my car if I do not activate Plug & Charge?

Yes, you can continue to use the charge card of your preferred Mobility Service Provider (for example, Shell Recharge).
Plug & Charge is an additional method to pay for your charging sessions and does not replace your charge card.

Where do I find the Plug & Charge ID (PCID)?

The Plug & Charge ID can be found in the Genesis vehicle using the infotainment menu and going to the EV Settings Menu. Additionally, a Genesis Personal Assistant can find your Plug & Charge ID for you. The Plug & Charge ID may also be called the "Provisional Certificate Identifier".

How can I temporarily disable Plug & Charge?

Open the "EV Settings" menu and deselect the Plug & Charge checkbox. To restart Plug & Charge as the standard payment option, reselect the checkbox. Do not remove Plug & Charge in the Shell Recharge app, as this will permanently remove the feature from your car.

How do I permanently remove Plug & Charge from my Vehicle?

To remove Plug & Charge from your Genesis you will need to:
1. Select your charge card/contract in the Shell Recharge app and unlink Plug & Charge
2. Plug in to a charging station
3. The charging contract is automatically removed from your car

Don’t hesitate to contact us with any other questions you have.


1 Genesis GV60 - electric energy consumption (combined): 19,1 - 17,0 kWh/100 km; CO2 emissions (combined): 0 - 0 g/km (according to WLTP).
2 Powered by Shell Recharge. Genesis Charge Pass is a product from Shell Recharge Solutions. The charging card is provided to Genesis customers free of charge. It can be registered via Shell Recharge App for using it at public charging stations.
Click here to download the Genesis Charge Pass terms and conditions

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