Warranty Information

WARRANTY (DH)

Vehicles manufactured/sold by Hyundai Motors Company (hereafter referred to as the “Company”) are designed/produced in accordance with relevant laws regarding vehicles and emission parts through the inspection process according to the quality control standard. Any defects found under normal use and maintenance according to the inspection and maintenance cycle and guideline specified in the instruction manual are covered as the below in accordance with the Company’s Warranty Policy and relevant laws including Automobile Management Act, Framework Act on Consumers and Clean Air Conservation Act.

1. WARRANTY SCOPE

If any component within a vehicle purchased by a customer, was normally used and maintained according to the inspection and maintenance cycle and guideline specified in the instruction manual provided by the Company, is still under a valid warranty period, and is still under a valid warranty mileage is found to be defective as described in the below items, the defective component will be repaired or replaced with a new component, or with the Company’s authorized re-manufactured parts.

  • 1.1 General components and/or powertrain components that are technically proven to be defective in material or workmanship
  • 1.2 Emission parts that are not performing normally (in accordance with Clean Air Conservation Act)

  • Critical defects related to driving, safety, etc for non-commercial sedans, non-commercial compact vans and non-commercial compact freight vehicles, will be warranted in accordance with Consumer Dispute Resolution criteria.
    (‘Non-commercial’ refers to the vehicles not for profit-making corporates or individual businesses.)

2. WARRANTY PERIOD AND PARTS

2.1 Warranty Period

- The warranty period starts from the date of sales of a new vehicle. The warranty expires according to the period or mileage, whichever occurs first.

DH WARRANTY PERIOD AND PARTS - This table is including information of Warranty Period, Warranty Mileage, Note
Category Warranty Period Warranty Mileage Note
Car body and general components 5 years 120,000km  
Engine and powertrain parts 5 years 120,000km  
Cooling/heating parts 5 years 120,000km Covered for the first year from the date of purchase with no mileage limitation
Emission parts 7 years 120,000km Electronic Control System(ECU), purification catalyst, selective catalytic reduction, NOx reduction catalyst
Other emission parts 5 years 120,000km
Corrosion on any external surface of car body panels 5 years 120,000km Body Panel : Hood; door; pillar (A, B and C); and fender; tailgate; roof; and side sill panel
Perforation by corrosion 7 years - Event of perforation by corrosion originating from the surface of the vehicle
For corporate 7 years 160,000km

2.2 Engine and Powertrain Related Parts

- The warranty period of peripheral devices of engine and powertrain are applied equally as the warranty period of car body and general components

DH Engine and Powertrain Related Parts - This table is including information of Key Parts, Peripheral Devices
Category Key Parts Peripheral Devices
Engine - Cylinder head/block and its internal parts
- Valve gear and its internal parts
- Oil pump, water pump, thermostat and gasket
- Intake/exhaust manifold and fly-wheel
- Engine timing tensioner and timing chain, oil cooler and oil control valves
- Gaskets and seals in the engine
- All electronic units (generator, alternator, motors, preheating system, resistance, cables, wires, sensor, relay and switches)
- Cooling device (radiator), exhaust and muffler
- All LPG related parts (Note: a separate set of rules are applied on emission parts.)
- Engine mounting, timing belt, surge tank, turbo charger
Transmission and Propeller Shaft - Manual/automatic transmission
- Propeller shaft and relevant parts, constant velocity joint (except rubber boot)
- Drive plate
- Clutch and transmission operating device, transmission oil cooler
- Bracket and mounting to equip transmission, input/output sensor
- Inhibitor switch, driven gear
Front/rear Axle - Differential gear and axle housing, axle shaft
- Gaskets and seals in the axle
- All parts in suspension, brake and steering (including axle parts such as wheel hub, knuckle, king-pin and ball joint)
- Hub bearing

2.3 Emission Parts (relating to the enforced regulation of Clean Air Conservation Act Article 76 *20)

DH Emission Parts - This table is including information of Category by System, Emission Gas Parts
Category by System Emission Gas Parts
1. Exhaust Gas Conversion System O2 Sensor; purification catalyst; emission particulate filter; selective catalytic reduction system; urea injection pump;
and control unit; NOx reduction catalyst; and regenerative heater
2. Exhaust Gas Recirculation System EGR valve; EGR control themo valve; and EGR cooler
3. Evaporative Control System Purification control valve vapor storage canister; and filter
4. Positive Crankcase Ventilation System PCV valve
5. Secondary Air Injection System Air pump; and reed valve
6. Fuel Supply System Electronic control system; throttle position sensor; pressure sensor; carburetor; mixer; fuel injector;
fuel pressure regulator; coolant temperature sensor; fuel pump; and idle speed control system
7. Ignition System Distributor of ignition system except for loader and cap
8. Onboard Emission Diagnostic Device Catalyst monitor; heated catalyst monitor; misfire monitor; evaporative system monitor;
secondary air system monitor; air conditioning system monitor; fuel system monitor; O2 sensor monitor;
exhaust sensor monitor; exhaust gas recirculation system monitor; positive crankcase ventilation monitor;
thermostat monitor; engine cooling system monitor; cold start emission reduction strategy monitor;
variable valve timing system monitor; direct ozone reduction system; and other monitoring system
9. Intake System Turbo charger; by-pass valve; ducting; intercooler; and intake manifold

3. WARRANTY EXCLUSIONS (Below items are not covered even during the warranty period)

  1. 3.1 Items Not Covered by Warranty

    1. Normal maintenance services that shall be done regularly Fuel system cleaning, wheel alignment, wheel balance, engine tune-up, brake inspection and adjustment
    2. Replacement of consumable parts Ignition plug, motor brush, clutch disk, brake lining, nozzle, glow plug, fuse,
    wiper blade, belts, filters, rubber bushes, bulbs and oils
    3. Any cost except for the cost of part(s) used and the cost of labor at the time of a warranty repair transportation, accommodation, and any expenses due to loss of use of the vehicle and taxes and the public utilities’ charge
    4. Any functional irregularities that are acknowledged to have no direct effect on general quality and performance of the vehicle slight noise, vibration, odor, exterior, operational sensation, and etc.
    5. Any defects resulting from negligence of proper maintenance as required in the Instruction Manual
    6. Any defects resulting from repairs done in unauthorised service centres or the service network, or use of Non-genuine Hyundai parts or accessories are not approved by Hyundai.
    7. Use of improper or insufficient fuel, fluids or lubricants
    8. Any defects resulting from modifications, alterations or tampering that can affect the performance and/or safety of the vehicle (including but not limited to removal, modification and alteration of part (s) in the emission gas purification system).
    9. Any defects which are attributable to the modification of the vehicle, including but not limited to modifications of the performance, exterior and installations of additional part(s).
    10. Any defects resulting from overloading, negligence, delayed repair, accident or natural disaster.
    11. Any defects resulting from use of improper or contaminated fuel.
    12. Any vehicle, in which the actual mileage cannot be confirmed because the odometer has been altered, or modified, or because the odometer was neglected for some time despite its damage
  2. 3.2 Rust/Corrosion Items Not Covered by Warranty

    1. Any rust/corrosion due to accident, crash, installation of device(s) on the car surface, or alteration of car exterior
    2. Any rust/corrosion due to environmental pollution or acid rain, birds excrement, hail, or exposure to (excessive) direct sunlight
    3. Any rust/corrosion due to neglect, misuse, or abuse
    4. Scratches caused by external shocks, scratches caused from automatic car wash, or paint or body damages that can develop corrosion on the surface
    5. Any rust/corrosion due to improper undercoating, or use of other anti-corrosion additives
    6. Any rust/corrosion due to use of chemicals including oils, polish, cleaner, abrasive, and solvent.

For any conflict about return and exchange, follow Consumer Dispute Resolution Criteria - applied only on non-commercial sedans, non-commercial compact vans and non-commercial compact freight vehicles

4. NOTES FOR OWNERS

  1. 4.1 The Owner’s Manual will introduce you to the features and operation of your new GENESIS. To become familiar with your new GENESIS, so that you can fully enjoy it, read the Owner’s Manual carefully before driving your new vehicle.
  2. 4.2 This manual also contains information on maintenance designed to enhance safe operation of the vehicle. It is recommended that all service and maintenance on your car be performed by an authorized HYUNDAI/GENESIS dealer. HYUNDAI/GENESIS dealers are prepared to provide high-quality service, maintenance and any other assistance that may be required.
  3. 4.3 Any component forming part of the original vehicle specification manufactured by HYUNDAI/GENESIS or supplied by HYUNDAI/GENESIS MOTOR EUROPE (except tyres and accessories), which are found to have a manufacturing defect during normal usage of the vehicle will, at the discretion of GENESIS MOTOR EUROPE GmbH, be repaired or replaced, at no cost to the vehicle owner. Components replaced under the terms of the warranty shall continue to have the benefit of the unexpired portion of the warranty only.

5. APPLICATION FOR DESIGN CHANGES

  1. 5.1 The Company is not obligated to apply any design changes followed by specification changes of manufacture for vehicles of same type to the previously released vehicles.

6. WARRANTY TRANSFERABILITY

  1. 6.1 This warranty can be transferred to a new owner, however it cannot be transferred to another vehicle. If the vehicle is originally registered for commercial use, subsequent owners of the vehicle, even if using the vehicle privately, will only benefit from the remainder of the commercial warranty. A vehicle registered for private use, when sold on for commercial use, will benefit from the remainder of the commercial warranty with its associated mileage limitation. If you transfer ownership of the vehicle or change your personal details please contact GENESIS Customer Center 080-700-6000.

If you have any question after receiving a service from our service centers or blueHands, please contact Genesis Customer Center (080-700-6000)