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Should you need to contact us for any reason, we are here and ready to assist.
Customer Service
For general enquiries, please contact Customer Services:
0800 8048 115
+44 330 9128 314 (from abroad)
Monday - Friday 8 am – 8 pm
Saturday 9 am – 5.30 pm
Alternatively complete the Contact Form with your enquiry and a member of the team will be in touch.
For other specific enquiries, please contact:
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Owner Support
As a customer your Genesis Personal Assistant is available to support with all queries related to your ownership experience.
If you have misplaced the contact details of your Genesis Personal Assistant or you cannot reach them, please contact Customer Services:
0800 8048 115
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Genesis Finance
For any queries relating to your finance contract or Genesis Flexibility subscription plan, please contact Genesis Finance:
0800 085 2054
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Genesis Insurance
For a new quote, or to talk about your existing policy, please contact Genesis Insurance:
0330 818 0491 (general enquiries)
0330 818 0492 (policy queries)
0330 818 0493 (claims & accidents)
Monday - Thursday 8.30 am - 7.30 pm
Friday 9 am - 6 pm
Saturday 9 am - 5 pm
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Roadside Assistance
For 24-hour Roadside Assistance please call:
0800 8048 116
+44 330 9128 318 (from abroad)
Customers with hearing difficulties, please text message:
07860 027999
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Genesis Accident Assistance
No matter who you are insured with, if you have an accident, call us first:
0330 818 0494
We will provide accident recovery and a courtesy car, and manage your insurance claim for you – all included free of charge with your Genesis Care Plan.
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Further Support
We are committed to delivering exceptional products and services for all our customers.
If however, we have unfortunately not met the high standards to which we hold ourselves, we will work with you to try and resolve any situation in a fair and transparent way - as soon as possible.
To provide peace of mind that we are committed to operating to the highest standards of service, Genesis Motor UK Limited is a proud member of The Motor Ombudsman’s accreditation scheme, and are accredited to the CTSI-approved Motor Industry Code of Practice for New Cars and The Motor Industry Code of Practice for Vehicle Sales.
Further information on The Motor Ombudsman and their Motor Industry Codes of Practice can be found here.