Services & Resources
*Plug & Charge is available for the model year 2023 GV60¹, which has been produced from January onwards. Plug & Charge will be available for the 2024 model year Electrified GV70² and Electrified G80² produced after the second quarter of 2023.
Enjoy contactless charging on the go using Plug & Charge with your Genesis Charge Pass³
Exclusively for Genesis customers, Plug & Charge is easy to activate through your Shell Recharge app.
Your personal and payment details are protected to ISO/IEC 27001 standards. These are the world’s best-known standards for information security management systems.
With Plug & Charge you can turn up and charge at compatible charging stations. Simply plug in, charge and go.
With your new Genesis you will receive a Genesis Charge card. Scan this with the Shell Recharge app and your charge card is added to your account.
Once you have added your payment details to your account, you can use your Genesis Charge Pass to start charging.
Use your Plug & Charge ID to link Plug & Charge to your Genesis with your Charge Pass contract and payment information. You set it up once and you are ready to enjoy effotless charging.
Just connect the charging cable to your car and let Plug & Charge technology take care of the rest.
You can be sure that we take data protection extremely seriously. In addition to ISO 27001 certification, our Plug & Charge partners have achieved ISO 15118 certification for vehicle-to-grid communications.
Yes, currently Plug & Charge only works with Shell Recharge Pass, although we plan to open it up to other suppliers in the near future.
At the moment, it is only possible to save a single contract from our partner Shell Recharge in your Genesis. In the future, we will offer support for multiple contracts.
Currently, Plug & Charge can be used at IONITY and Aral Pulse (BP) charging stations. You can check charging station compatibility here:
The majority of the Charge Point Operators are already planning to introduce Plug & Charge.
It may take up to a minute for the charging session to start. Various factors such as charging station software, network connection and response speeds influence the time it takes to start.
In the unlikely event of Plug & Charge not working, you can still start charging through Charge Pass² and Shell Recharge app.
If this does happen you should check to see that your Recharge Pass is activated in the Shell Recharge app.
If it is but the problem remains, you should contact the Shell Recharge helpline for additional support.
Yes, you can continue to use the charge card of your preferred Mobility Service Provider (for example, Shell Recharge).
Plug & Charge is an additional method to pay for your charging sessions and does not replace your charge card.
The Plug & Charge ID can be found in the Genesis vehicle using the infotainment menu and going to the EV Settings Menu. Additionally, a Genesis Personal Assistant can find your Plug & Charge ID for you. The Plug & Charge ID may also be called the "Provisional Certificate Identifier".
Open the "EV Settings" menu and deselect the Plug & Charge checkbox. To restart Plug & Charge as the standard payment option, reselect the checkbox. Do not remove Plug & Charge in the Shell Recharge app, as this will permanently remove the feature from your car.
To remove Plug & Charge from your Genesis you will need to:
1. Select your charge card/contract in the Shell Recharge app and unlink Plug & Charge
2. Plug in to a charging station
3. The charging contract is automatically removed from your car
Don’t hesitate to contact us with any other questions you have.