Genesis Connected Services CenterGenesis Connected Services Center promises the highest quality services to minimize any inconvenience to our customers.
From the moment you register to the day you unregister for service, Genesis Connected Services Center will always provide the best services.
Please feel free to contact us with any questions.
- Using Genesis Connected Services Center
- Call 1899-5100 (no area code) and service representatives are here to answer any questions or handle services requests.
- Business Hours: 09:00 - 18:00 weekdays (Excluding weekends and holidays)
- General inquiries including service activation / cancellation / changes
- Subscriber services via representatives (anti-theft tracking, emergency dispatch, safety and security, remote control, parking location tracking)
- Safety and security services are provided 24 hours.
- ※ Please Note
- For inquiries regarding vehicle sales, repair and parts, please contact the Genesis Customer Support Center.
Warranty Service InformationIf you have any problems with the Genesis Connected Services device, please contact an Authorized Hyundai Service Center.
Business hours for service centers nationwide are 08:30 to 18:00 on weekdays (closed on weekends and legal holidays).
Please visit us if you’re having issues with the device.
- Just like the onboard audio, TV, navigation, warranty services for Genesis Connected Services devices are provided through Hyundai Welsen. Hyundai Welsen is a partner responsible for the AV and navigation systems found in Hyundai, Kia and Genesis vehicles. Services are provided through Authorized Hyundai and Kia Service Centers, as well as 115 service partners nationwide.
- If you require repair or replacement of the Genesis Connected Services device due to hardware defects, damages, software error, or map or software updates, please contact the nationwide Authorized Service Center for more information and details of the closest service center.
※ Please search for a service center under the Find a Dealer / Service Center menu