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GENESIS PERSONAL ASSISTANCE
SERVICE COMES
AS STANDARD
Genesis Personal Assistants are here to help make every step of your Genesis journey as easy as possible, from choosing to owning. It's all part of what makes the Genesis Difference so unique.
WELCOME TO GENESIS
Unique to Genesis, our Personal Assistants are here to help you at every stage of your journey with us, from your initial enquiry, through the ordering process, to servicing.
CHOOSING AND BUYING
Our Genesis Personal Assistants will help you choose the right model, arrange your test drive from home and then help you build and order your perfect Genesis.
OWNERSHIP ASSISTANCE
We continue to look after you personally after your Genesis purchase. Your Genesis Personal Assistant and Technical Assistant will help select accessories, schedule your vehicle maintenance and manage your 5-year service promise.
The Korean principle of son-nim 손님 says that customers are our guests. When you talk to a Genesis Personal Assistant, when you take a test drive with our Genesis Driving Consultants, when you first sense the calmness sitting in your new Genesis, we want you to feel at ease.
WELCOME TO GENESIS
Genesis Personal Assistants are here to help make every step of your Genesis journey as easy as possible, from choosing to owning. It's all part of what makes the Genesis Difference so unique.
CHOOSING AND BUYING
Whilst it is easy to order a Genesis online, you may want to talk to someone. Whether you want to choose a car from stock or create a bespoke factory build, our Genesis Personal Assistants are there to help with questions small or large as you complete the online ordering process.
NEW CAR DELIVERY
When your car is ready, our Genesis Personal Assistants deliver your new car. They will take the time to explain the features you want to know about, so you get the very best from your new Genesis.
OWNERSHIP ASSISTANCE
Your Genesis Personal Assistant and Technical Assistant want to make owning and driving your Genesis as enjoyable as possible. From finding the right accessories, scheduling vehicle maintenance, and collecting and delivering your Genesis to your home. As part of the 5-year service promise, we will support you at any time and at no extra cost.
Frequently Asked Questions
Please find A selection of questions and answers below.
How do I contact a Genesis Personal Assistant
To get in touch, simply complete the contact form and a member of the Genesis team will be in touch to discuss your needs.
Will I always talk to the same Genesis Personal Assistant?
We aim to make sure you talk to the same Genesis Personal Assistant. Sometimes, if it is quicker, another Genesis Personal Assistant will contact you.
What is the difference between a Genesis Personal Assistant and a Genesis Technical Assistant?
Our Genesis Personal Assistants will personally guide you from your first contact with Genesis, during your test drive, throughout the purchase decision process and all the way to vehicle delivery. Our Genesis Technical Assistants will help you plan vehicle maintenance through to collection and delivery of your Genesis to your home, as well as all actions within the 5-Year Service Promise.
What is the difference between a Genesis Personal Assistant and a Genesis Studio?
Genesis Personal Assistants are individuals who will help you through your whole experience, answering any questions and making things easy. Genesis Studios are locations where you can explore the models in person and meet our friendly team in a welcoming, unpressurised environment. Many of our Genesis Personal Assistants are located at our studios, as well as regionally.
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Genesis gives you athletic and elegant cars, exceptional reliability and unparalleled peace of mind. Your needs always come first. It's about time. Learn moreAbout Genesis
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We offer straightforward prices, exceptional reliability and Genesis Personal Assistants to take care of everything for you. There's no hard sell or wondering if you can get a better deal. Plus you have the reassurance of our exceptional 5 Year Care Plan. Learn moreGenesis Difference
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Discover Genesis in this welcoming, unpressurised environment. Explore the models in person and meet our friendly team. Learn moreGenesis Studio