Warranty Information

LIMITED WARRANTIES

Unlimited kilometre warranty.
Genesis motor vehicles are manufactured using high-quality materials and progressive engineering technology in conjunction with advanced quality control techniques.

Genesis Motors Australia provides a 5-year unlimited kilometre warranty against defects arising in materials or manufacture for all Genesis vehicles* other than Genesis vehicles used at any time during the warranty period for commercial application^.

Consumers will have rights and remedies in addition to the warranty provided in this passport. This warranty should not be read as excluding, restricting or modifying the rights and remedies of consumers under statutes, such as the Competition and Consumer Act 2010.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For the period of 5 years following the date of first registration (or, if the vehicle has been used for commercial application^, 130,000km,
whichever comes first), Genesis Motors Australia warrants that the vehicle originally manufactured shall be free from defects arising in workmanship or materials of the mechanical and electrical components of the vehicle subject to the conditions outlined under “Warranty Exclusions.”

The warranty periods indicate that a vehicle warranty is valid until expiry of the stated period commencing from the date the vehicle

was first registered, or the date upon which the vehicle travels the stated kilometres, whichever occurs first.

* Subject to the terms and conditions of warranty set out in this passport.

^ Commercial Application means that the vehicle has at any time been used or is currently used for a commercial purpose, and such uses include without limitation; taxi, hire or rental vehicle, courier vehicle, driving school vehicle, security vehicle, tour or bus operator and emergency services vehicle. Vehicles used under commercial vehicle conditions will be limited to a 5 years / 130,000 km# warranty.

# Whichever occurs first.

New vehicle warranty scope.
To the extent allowable by law, subject to various period limitations any component forming part of the original vehicle specification manufactured or supplied by Genesis Motors Australia (except tyres and non-genuine accessories) which is found to be defective as a result of poor workmanship or materials during normal usage of the vehicle will, at the discretion of Genesis Motors Australia, be repaired or replaced, at no cost to the vehicle owner when repaired by a Genesis Studio or any authorised Genesis repairer#.
• Tyres are not covered by Genesis new vehicle warranty but are covered by the express warranties of their respective manufacturers or suppliers.
• Non-genuine parts and accessories are not covered by Genesis new vehicle warranty but are covered by the

Owner responsibility.
To ensure the validity of this warranty, the owner must:
• Ensure that all services are carried out in accordance with the scheduled maintenance and service requirements, and the service history coupons stamped by a Genesis Studio, authorised Genesis repairer or suitably qualified motor vehicle repairer#.
• Keep detailed service invoices# for review whenever requested.
• Present this passport to the Genesis Studio or authorised Genesis repairer whenever requesting warranty service.
• Arrange for the collection of the vehicle by a Genesis Studio or authorised Genesis repairer for all warranty repairs. Or deliver vehicle to an authorised Genesis repairer for all warranty repairs.

Vehicle recovery.
If a component warranted by Genesis Motors Australia fails as a result of poor workmanship or materials, rendering the vehicle immobile or un-driveable, the cost of recovery to the nearest Genesis Studio is generally covered under warranty. However, prior authorisation must be obtained from the Genesis Studio or an authorised Genesis repairer. Vehicle recovery can be arranged by contacting the nearest Genesis Studio, or Genesis Customer Care on 1800 90 80 70 if you are covered under the Genesis Premium Roadside Assist Plan (please refer to the Genesis Premium Roadside Assist Plan book for details).

# Invoices from an independent repairer should detail the vehicle being serviced, the maintenance service being performed, the parts & part number.

LIMITED WARRANTIES

Exterior paint application defects.
12 months / unlimited km.
Paint application defects will be considered to be overspray, low gloss, mismatch, mottling, cloudy, runs, fish eye, pin holes, slow drying, thin paint, waving, tape mark, touch mark, polishing/sanding mark, touch up, dust or dirt in the paint.

Rattles & Squeaks.
1,500km.
Defects relating to rattles and squeaks are limited to 1,500km.

Vehicle battery..
24 months / 40,000 km*
(6 months on Keyless Entry Remote Battery). Covering defects in material and workmanship for the original vehicle battery.

Brake Shudder.
12 months/20,000km*.
Brake system or component defects resulting in any form of brake shudder are limited to 12 months/20,000km (whichever occurs first).

Limitation of liability.
Subject to that allowable by law, the owner will bear the expense of claiming the warranty. To the extent permitted by law, Genesis Motors Australia shall not be liable for any consequential loss, indirect loss, economic loss, loss of revenue or special loss which are not reasonably foreseeable, that may arise from any defect of a vehicle

Note
Warranty does not apply for paint defects arising from stone or similar chipping, tree sap, hail damage, windstorm damage, chemical/ industrial fallout, salt spray, bird/animal droppings, or any other environmental influence.

* Whichever occurs first.

WARRANTY EXCLUSIONS

The warranty shall not apply to the following:

  • 1. Defects judged by Genesis Motors Australia or its representative as being attributable to the failure to adhere to the requirement regarding the frequency of periodic maintenance service as outlined in the Owner’s Manual or this passport, or failure to have such periodic maintenance performed by a suitably qualified motor vehicle repairer.
  • 2. Defects which are caused by or attributable to negligent or careless driving, accident or improper use of the vehicle.
  • 3. Defects which are caused by or attributable to the use of nongenuine Genesis parts or accessories or the use of lubricants, fluids or fuels which are not approved for use in the vehicle by Genesis Motors Australia.
  • 4. Defects which are caused by or attributable to modifications not carried out by or at the direction of Genesis Motors Australia.
  • 5. Deterioration, staining or corrosion of plated parts, paint coatings, rubber or plastic components or soft trim which occur due to normal exposure, general wear and tear and usage*.
  • 6. Defects caused from improper workmanship or not carrying out maintenance or repairs in the correct manner as recommended by the manufacturer.
  • 7. The replacement of consumable components normally replaced or repaired in the process of routine maintenance servicing, which include but are not limited to: lubricants, fluids, coolant inhibitor/ anti-freeze, refrigerant, filters and filter elements, drive belts, spark plugs, fuses, gaskets and oil seals, valve shim/packing, batteries, brake friction linings, brake disc rotors - including machining, exhaust systems, light bulbs, wiper blades and arms, all hoses and attaching devices.
  • 8. The breakage or scratching of glass occurring after delivery of the vehicle to the owner.
  • 9. Defects arising from the fitting of any part other than in accordance with the manufacturer’s recommendation or specification by anyone other than a Genesis Studio.
  • 10. Defects arising from the testing, maintenance or repair of parts (other than by a Genesis Studio).
  • 11. Defects arising where the vehicle has been used for racing, rallying, competition or speed/endurance trials of any kind.
  • 12. Defects resulting from improper repair or maintenance (other than by a Genesis Studio).

    * Wear and tear is the gradual reduction in operating performance, condition or appearance of a part or component as a result of use or the passage of time.