Warranty Information

2025.10

Terms, conditions & exclusions.

AUSTRALIAN CONSUMER LAW

Consumers will have rights and remedies in addition to the warranty provided in this document. This warranty should not be read as excluding, restricting or modifying the rights and remedies of consumers under statute, such as the Competition and Consumer Act 2010.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

WARRANTIES AGAINST DEFECTS

Genesis motor vehicles are manufactured using high quality materials and progressive engineering technology in conjunction with advanced quality control techniques.

Hyundai Motor Company Australia Pty Limited (ABN 58 008 995 588) trading as Genesis Motors Australia (Genesis Motors Australia) provides certain warranties against defects arising in materials or manufacture for all Genesis vehicles other than vehicles used at any time during the warranty period for “commercial application”, on the terms, conditions and exclusions described in this policy.

STANDARD NEW CAR WARRANTY

For the period of sixty (60) months following the date of first registration, Genesis Motors Australia warrants under the Standard New Car Warranty that the vehicle originally manufactured shall be free from defects arising in workmanship or materials of the mechanical and electrical components of the vehicle, within Australia and subject to the terms, conditions and exclusions outlined in this policy (including under “Warranty exclusions”), and other than vehicles used at any time during the warranty period for “commercial application”^.

The warranty periods indicate that a vehicle warranty is valid until expiry of the stated period commencing from the date the vehicle was first registered, or the date upon which the vehicle travels the stated kilometres, whichever occurs first

^ “Commercial application” includes use as a taxi, ride-share, hire, rental, courier, driving school, security, tour, bus operator or emergency services vehicle, or any other use in the course of trade for the purpose of carrying passengers or goods. Vehicles that are or have been used for a commercial application have a  5 years / 130,000 km warranty (whichever occurs first).

STANDARD NEW CAR WARRANTY SCOPE

To the extent allowable by law, subject to various period limitations, any component forming part of the original vehicle specification manufactured or supplied by Genesis Motors Australia (except tyres and non-genuine accessories) which is found to be defective as a result of poor workmanship or materials during normal usage of the vehicle will, at the discretion of Genesis Motors Australia, be repaired or replaced, at no cost to the vehicle owner when repaired by a Genesis outlet or any authorised Genesis repairer#.

Tyres are not covered by Genesis new vehicle warranty but are covered by the express warranties of their respective manufacturers or suppliers. Non genuine parts and accessories are not covered by Genesis new vehicle warranty but are covered by the express warranties of their respective manufactures or suppliers.

OWNER RESPONSIBILITY

To ensure the validity of this warranty, the owner must:

1. Ensure that all services are carried out in accordance with the scheduled maintenance and service recommendations, and the service history coupons stamped by a Genesis outlet, authorised Genesis repairer or suitably qualified motor vehicle repairer#.

2.  Keep detailed service and repair invoices# for Genesis Motors Australia to review whenever requested.

3.  Present the vehicle Service Passport to the Genesis outlet or authorised Genesis repairer whenever requesting warranty repair or service.

4.  Within a reasonable time after an issue has been identified, arrange for the collection of the vehicle by a Genesis outlet or authorised Genesis repairer for all warranty repairs or service or deliver vehicle to an authorised Genesis repairer for all warranty repairs or service.

# Invoices from any independent repairers should detail the vehicle being serviced, the maintenance service being performed, the parts & part number of all components replaced, and the specification of any fluids used in said maintenance. Any lack of detail in independent repairer invoices may affect Genesis Motors Australia’s ability to verify that the vehicle has been serviced in accordance with the manufacturer's recommendations.

VEHICLE RECOVERY

If a component warranted by Genesis Motors Australia fails as a result of poor workmanship or materials, rendering the vehicle immobile or undriveable, the cost of recovery to the nearest Genesis outlet is generally covered under warranty. However, prior authorisation must be obtained from a Genesis outlet representative or an authorised Genesis repairer representative. Vehicle recovery can be arranged by contacting the nearest Genesis outlet, or Genesis Customer Care on 1800 90 80 70 if you are covered under the Genesis Premium Roadside Assist Plan (please refer to the Genesis Premium Roadside Assist Plan book for details).

LIMITED WARRANTIES

Anti-perforation / corrosion.

· 60 months from date of first registration / Unlimited km (whichever occurs first).

Perforation is identified as corrosion through the body panel (from inside to outside) of the original Genesis body sheet metal due to defects in material or factory workmanship.

This excludes surface corrosion that may result from insufficient or improper maintenance or care, or the result of impact by foreign objects.

Exterior paint durability and finish.

· 36 months from date of first registration / 100,000 km (whichever occurs first).

Excludes defects defined as scaling, blistering, scab, and fading that may result from insufficient or improper maintenance or care.

Exterior paint application defects.

· 12 months from date of first registration / Unlimited km (whichever occurs first).

Paint application defects will be considered to be overspray, low gloss, mismatch, mottling, cloudy, runs, fisheye, pin holes, slow drying, thin paint, waving, tape mark, touch mark, polishing/sanding mark, touch up, dust or dirt in the paint.

Warranty does not apply for paint defects arising from stone or similar chipping, tree sap, hail damage, windstorm damage, chemical/industrial fallout, salt spray, bird/animal droppings, or any other environmental condition.

Rattles & Squeaks.

·  1,500km from date of first registration.

Defects relating to rattles and squeaks are limited to 1,500km.

Audio / Audio Video Navigation (AVN) Head Unit.

· 60 months from date of first registration / unlimited km (whichever occurs first) (excludes vehicles used for “commercial application”).

· 60 months / 160,000km for vehicles used for “commercial application^.

Covering defects in material and workmanship.

^ “Commercial application” includes use as a taxi, ride-share, hire, rental, courier, driving school, security, tour, bus operator or emergency services vehicle, or any other use in the course of trade for the purpose of carrying passengers or goods. Vehicles that are or have been used for a commercial application have a  5 years / 130,000 km warranty (whichever occurs first).

Vehicle battery.

· 24 months from date of first registration / 40,000 km (whichever occurs first).

· 6 months from date of first registration on Keyless Entry Remote Battery.

High-Voltage (HV) battery.

· 96 months from date of first registration / 160,000 km (whichever occurs first).

Covering defects in material and workmanship for the original vehicle battery.

Genesis will repair or replace the HV Battery if the State of Health (SOH) falls below 70% of the original EV Battery capacity. Regular SOH checks in the maintenance program must be performed and the operation, charging and maintenance must comply with Genesis’ EV Operating Instructions contained within the vehicle Owner’s Manual.

NB: Natural degradation of the battery does not indicate a failure of the HV battery.

The HV battery warranty replacement may not restore the battery to “as new” condition, however when replacing a HV battery, we will ensure that the SOH of the replacement HV battery is at least equal to that of the original HV battery before the failure occurred while taking into consideration other factors, including how long the vehicle has been in service (age and mileage).

Geneis Motors Australia and authorised Genesis repairers will determine whether to repair, replace or provide reconditioned or re-manufactured parts.

Brake Shudder.

· 12 months from date of first registration / 20,000km (whichever occurs first).
Brake system or component defects resulting in any form of brake shudder are limited to 12 months/20,000km (whichever occurs first).

LIMITATION OF LIABILITY

To the extent permitted by law, the owner bears the expense of claiming the warranty and Genesis Motors Australia will not be liable for any consequential loss, indirect loss, economic loss, loss of revenue or special loss which are not reasonably foreseeable that may arise from any defect of a vehicle or component part.

WARRANTY EXCLUSIONS

The warranty does not apply to the following:

1.  Defects judged by Genesis Motors Australia or its representative as being attributable to the failure to adhere to the requirement regarding the frequency of periodic maintenance service as outlined in the Owner’s Manual or the Service Warranty Passport, or failure to have such periodic maintenance performed by a suitably qualified motor vehicle repairer.

2. Defects which are caused by or attributable to negligent or careless driving, accident or improper use of the vehicle.

3. Defects which are caused by or attributable to the use of nongenuine Genesis parts or accessories or the use of lubricants, fluids or fuels which are not approved for use in the vehicle by Genesis Motors Australia.

4. Defects which are caused by or attributable to modifications not carried out by or at the direction of Genesis Motors Australia.

5. Deterioration, staining or corrosion of plated parts, paint coatings, rubber or plastic components or soft trim which occur due to normal exposure, general wear and tear and usage.

6. Defects caused from improper workmanship or not carrying out maintenance or repairs in the correct manner as recommended by the manufacturer.

7. The replacement of consumable components normally replaced or repaired in the process of routine maintenance servicing, which include but are not limited to: lubricants, fluids, coolant inhibitor/anti freeze, refrigerant, filters and filter elements, drive belts, spark plugs, fuses, gaskets and oil seals, valve shim/packing, batteries, brake friction linings, brake disc rotors - including machining, exhaust systems, light bulbs, wiper blades and arms, all hoses and attaching devices.

8. The breakage or scratching of glass occurring after delivery of the vehicle to the owner.

9. Defects arising from the fitting of any part other than in accordance with the manufacturer’s recommendation or specification by anyone other than a Genesis outlet or authorised Genesis repairer.

10.  Defects arising from the testing, maintenance or repair of parts (other than by a Genesis outlet or authorised Genesis repairer).

11. Defects arising where the vehicle has been used for racing, rallying, competition or speed/endurance trials of any kind.

12. Defects resulting from improper repair or maintenance.

13. Defects resulting from incorrect decommissioning of the high-voltage battery system.

14. Defects resulting from incorrect battery charging.

15. Alleged defects which are considered by Genesis Motors Australia or its representative not to be the result of manufacturing or workmanship defects and/or are recognised as not affecting the quality or function of the vehicle and/or alleged defects which occur under unusual operating conditions and/or normal wear and tear of the components of the vehicle. Such alleged defects include but are not limited to:

a. Noises or vibrations of low amplitude or frequency which are considered to be representative of the characteristics of the vehicle.

b. Slight oozing of oil or fluids from seals and/or gaskets which cause no material decrease in the level of such fluids.

c. Panel gaps which are considered by Genesis Motors Australia to be representative of manufacturer’s design intent.

d. Appearance defects which are not apparent unless magnified by special means or, which are considered by Genesis Motors Australia to be of a minor cosmetic nature and having no affect upon the general appearance or quality of the vehicle or, which are representative of the standard of finish accepted by the manufacturer.

e. Corrosion or other damage including paint coat damage resulting from accident, misuse, stone chipping, gravel or other form of impact, discoloration, fading or deterioration resulting from exposure to or contact with tree sap, bird droppings, insects, tar, industrial fallout/pollution, contamination by lubricants or other fluids or extraneous cause or defects resulting from poor repair to, or failure to have repaired, body damage caused by the above or by any other cause.

f. Exhaust system corrosion (excluding exhaust manifolds).

g. Corrosion due to incorrect maintenance of the cooling system or brake hydraulic system.

h. Wheel rims as a result of impact damage.

VEHICLE USAGE HISTORY

The entitlement to the Standard New Car Warranty offered by Genesis Motors Australia depends on vehicle usage history.  It is the owner’s responsibility to obtain and provide Genesis Motors Australia with information and records such as details on how any previous owner/s used the vehicle, details on how the vehicle is currently used, the vehicle’s service history and other vehicle records. This information or those records may be required by Genesis Motors Australia to validate warranty status when requesting warranty service or repairs.

It is the responsibility of the owner to bring to the attention of the authorised Genesis Motors Australia outlet or authorised Genesis Motors Australia repairer, any matters which give cause for complaint except for repair or service work carried out by other than an authorised Genesis Motors Australia outlet or authorised Genesis Motors Australia repairer, and to give the Genesis Motors Australia outlet or repairer the opportunity to rectify such matters.

In the unlikely event of a situation arising which the vehicle owner believes has not been attended to in a professional manner, the following suggestions are made to assist with resolving the matter.

1. We recommend that matters directly involving your preferred Genesis Motors Australia outlet or authorised Genesis Motors Australia repairer to be raised with the Genesis Motors Australia outlet or authorised Genesis Motors Australia repairer Service Manager.

2. If satisfaction cannot be obtained from the Genesis Motors Australia Service Manager, contact with the Genesis Motors Australia Dealer Principal should be established, in writing if necessary.

3. In the unlikely event that a satisfactory response is not obtained from the Genesis Motors Australia outlet or authorised Genesis Motors Australia repairer, contact:

Genesis Motors Australia

Customer Care Centre

Locked Bag 2018

North Ryde BC NSW 1670

Email: [email protected]

Phone: 1800 90 80 70

Genesis Motors Australia may amend these terms and conditions from time to time without notice. Amended terms and conditions will be published at https://www.genesis.com/au/en and will take effect immediately on their publication, unless otherwise stated. 

Current as of October 2025.