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[Vehicle Purchase]- [General] What should I do to buy a Genesis vehicle?
Genesis vehicles are sold only at official branches/dealers nationwide. You can find out about the detailed location of branch/dealer at Find a Dealer/Service Center on our website. Please note that the vehicles are not supplied through other routes(online, etc.) and we are maintaining a good transaction with the same product at the same price anywhere in the country.
On that note, if you select a branch/dealer you would like when you request a purchase consultation on the Genesis website, our dedicated Genesis salesperson will answer all your questions about purchasing a vehicle promptly and kindly.
[Vehicle Purchase]- [General] What kind of tax is levied on the car?
Current taxes related to automobiles are as follows:
① Purchase stage: Individual consumption tax (ICT, for passenger cars with 8 or fewer seats), education tax (30% of ICT), and VAT
② Registration stage: Registration tax and acquisition tax
③ Ownership phase: Vehicle tax (levied annually)
④ Fuel-related: Transportation tax, motor fuel tax, education tax, and VAT
⑤ Others: Purchase of public bond and environmental improvement charge (for applicable vehicles only)
[Vehicle Purchase]- [General] How do I pay for a car?
You can pay for the car with cash or credit card, or through an installment plan.
You cannot offset the price of your present car or use a debit card.
[Vehicle Purchase]- [General] I understand that the vehicle tax on cars is reduced after a certain period. I would like to have detailed information.
Reduction of vehicle tax for passenger cars with a vehicle age of over three years is still in effect; the formula for substitution is as follows:
Vehicle tax/2-(Vehicle tax/2*5%)*(Vehicle age-2)
※ A vehicle age of 12 years or more is regarded as 12 years.
[Vehicle Purchase]- [General] What are the vehicle types and conditions for receiving VAT refunds?
An individual or a corporation buying and registering a passenger car with nine or more seats, a sub-compact car, or a truck can receive a VAT refund. (Tax-exempt business operators are excluded.)
[Vehicle Purchase]- [General] What should I do to receive the tax invoice after buying a Genesis model?
Individual business owner or corporation
- You can receive only electronic tax invoices (paperless) beginning July 1, 2010.
- Site: You can receive the tax invoice from http://e-vat.hyundai.com.
- The point of purchase (dealer) has issued the receipt as of April 11, 2011.
※ Please contact your dealer for reprint.
[Vehicle Purchase]- [General] Can I sell my current car and offset the proceeds when buying a new car?
Hyundai Motors currently has no program for compensation of used cars.
Therefore, the customer must dispose of his/her current car separately.
We recommend the Hyundai/Kia Car Auction service (http://www.autowise.co.kr) operated by Hyundai's subsidiary Glovis to dispose of your car.
[Vehicle Purchase]- [General] Can I buy a used car at Genesis?
Genesis is a company that manufactures and sells new cars, and we do not buy or sell used cars.
[Vehicle Purchase]- [General] Can I find out the expected payment deadline after signing the auto contract?
You can find out about it at the branch/dealer where you signed contract.
[Vehicle Purchase]- [General] After signing an auto contract, can I get a refund for the down-payment when I cancel?
You can get a refund for the down payment if you cancel before the release of the vehicle, and please contact the branch/dealer where you signed contract for more information.
[Vehicle Purchase]- [General] I am trying to deposit the downpayment and the principal for the vehicle. Is there a designated bank account?
You can wire the down payment and the principal for the vehicle to the designated account specified in the auto sale contract or your virtual account, and please carefully keep the statement of deposit without account.
※For a virtual account, please contact your branch/dealer.
[Vehicle Purchase]- [General] I paid the mandatory insurance premium when I bought a Genesis car. What kind of insurance is this?
The mandatory insurance is valid only during the temporary service period after a car leaves the shipment center. Cars with temporary operation permits must subscribe to the mandatory insurance under the amended Guarantee of Automobile Accident Compensation Act to compensate the victim of a traffic accident that occurs during the temporary operation period. The compensation liability period is the temporary operation period of 10 days from the date the car leaves the shipment center (until 24:00 on the expiration date), and the premium is subject to the fixed premium for the type of vehicle (less than 10,000 won in most cases). Therefore, a buyer of a car must sign up for one-year liability insurance or comprehensive insurance before the temporary operation period expires. The mandatory insurance is a one-time extinctive insurance policy that is automatically terminated when you return the temporary operation certificate or subscribe to another liability insurance.
[Vehicle Purchase]- [Lease] I’d like to know more about auto lease.
Auto lease is an auto finance product in which a capital company purchases a vehicle that you want and leases it to you while you pay a monthly fee to the capital company.
Customized products are available to suit various needs, and you can contact the salesperson or branch/dealer for auto lease in the same way as with installment or cash purchase.
[Vehicle Purchase]- [Credits] Can I use the credits owned by my family members?
Due to the amendment of the Personal Information Protection Act in August 2014 you cannot use the credits from the family card/family member.
You can only use the credits under your name and the joint subscriber’s name for auto purchase for both the blueMembers credits and Hyundai Card M points.
[Vehicle Purchase]- [Credits] Is there an expiration date for credits?
The expiration date for Hyundai Card M points and Hyundai Motors partner card points is 5 years from the date of initial accumulation. So points past this period are erased every month counting from the date of initial accumulation.
[Vehicle Purchase]- [Purchase Conditions] I woud like to know about the benefits of an auto purchase under disability conditions.
There are 3 major benefits of auto purchase under disability conditions.
① Special consumption tax exemption for vehicle
② Regional tax(acquisition fee, registration fee, auto tax) exemption (based on Seoul)
③ Tax exemption for governmental bond purchase
General disability grades 1~3 and veterans grades 1-7 are eligible for all benefits above and disability in other grades is eligible for government bond purchase only (based on Seoul).
※The contents of tax exemption for regional tax differ by each regional ordinance so please confirm with the relevant regional organization before the purchase.
[Vehicle Purchase]- [Purchase Conditions] I woud like to know about the requirements for an auto purchase under disability conditions.
Auto purchase under disability conditions is available for purchase under the sole name of a person with disability or under the joint name of a spouse sharing a household on the registration card, immediate family, sibling or spouse of immediate family of the person with disability.
However, some conditions apply; for vehicles purchased under the joint name with the person with disability, you must maintain the identical condition (Identical household under Resident Registration Act) for 5 years after the release of the vehicle and, in the event this condition is not fulfilled, you must pay the amount of exempted tax.
And the limit on repurchase is 5 years, during which you must maintain identical vehicle, and you have to pay the amount of exempted tax if you fail to fulfill this condition.
[Vehicle Purchase]- [Save Auto] I would like to know about Save Auto.
When you buy a new Genesis with a down payment over 100,000 KRW using Hyundai Card M, we will give you an advance discount on certain portion of the amount corresponding with the credits(200K/300K/500K).
The discounted amount will be reimbursed with the credits that are accumulated depending on the performance of your Hyundai Card M for the following 36 months and when you fail to reimburse the amount, the entire amount will be requested in the following month when the card invoice is requested.
Save Auto program is only applied upon request, and interests are not levied when the payment is requested for the unreimbursed credits during this period.
[Vehicle Purchase]- [Payment with Credit Card] Up to how much can I use the credit card for auto purchase?
You are free to pay for your auto purchase with your credit card for any amount you wish, within the limit of your credit card.
[Vehicle Purchase]- [Payment with Credit Card] Can I use multiple credit cards for auto purchase?
Yes, you can. You can pay with as many credit cards as you wish.
[Vehicle Purchase]- [Payment with Credit Card] Can I use the amount spent using a credit card for the purchase of a Genesis car as an income deduction?
No, you cannot.
Paragraph 3, Article 126-3 of the Restriction of Special Taxation Act stipulates that the amount spent using a credit card for the purchase of a car is not subject to income deduction (effective December 1, 2002).
[Vehicle Purchase]- [General] I want to purchase a vehicle with installment. What kind of documents do I need to prepare?
A new auto installment without separate fee has relaunched in June 2013 in order to support auto purchase. We have different products depending on the ratio of down payment and the installment period as well as installment products by vehicle type. Please contact a branch/dealer nearby or the Car Master that you signed contract with for more information.
※ Documents for installment may differ depending on the loan terms for installment company, and additional documents may be required depending on your personal credit score (e.g., certificate of seal, property tax certificate, etc.)
[Vehicle Purchase]- [Installment] Is the interest rate of the installment loan variable?
The interest rate on the installment loan is fixed.
The same interest rate is applied throughout the installment period.
Fixed interest rate means the interest rate will not increase or decrease during the installment period.
[Vehicle Purchase]- [Installment] Can I pay the installment with a credit card when purchasing a Genesis car?
No, you cannot.
An installment loan is regarded as financial debts, and the Specialized Credit Finance Business Act prohibits paying financial debts with a credit card.
[Vehicle Purchase]- [Installment] A collateral security is set against the car I bought. What should I do?
If you paid back the installment, you need to request the authority to cancel the collateral security.
If collateral security is set against a car, it will not be automatically canceled even if you pay back the installment. Check the collateral rights holder in the vehicle registration forms A and B issued by the authority. If the right holder is Hyundai Motor, visit the nearest Hyundai Motor branch with vehicle registration forms A and B to request the Application for Collateral Security and submit it to the authority.
※ Please call 1588-2114 if the collateral rights holder is Hyundai Capital.
[Maintenance Reservation]How do I make a reservation for maintenance over the Internet?
Visit the Genesis homepage, select [FIND A DEALER / SERVICE CENTER > FIND A SERVICE CENTER] in the menu, and click Reserve maintenance. You need to log in first so that we can manage your maintenance history. Click the relevant items according to the guidance for reservation. You can make a reservation for any date between two days and up to two weeks from the date of requesting a reservation.
[Maintenance Reservation]What is a reservation pending in the maintenance reservation?
If you cannot make schedule a reservation at the time you want, you can request a reservation for the desired time and our center representative will give you a call and go through the reservation process. Reservation pending is not a confirmed reservation. Online reservation only applies for maintenance related to functional failures of the vehicle. If you would like a metal plate/painting due to accident, etc., you can visit us without maintenance reservation.
[Website]I entered my password 3 times and received a message 'Login is restricted after 3 incorrect attempts. You will only be able to login after verifying your identity.’ What should I do?
When you login with your ID and password and enter wrong passwords 3 consecutive times, you can login after identity verification. For your security, we recommend you change your password at [My Page] after you log in.
[Website]What if I don’t remember my ID for the website?
You can retrieve your ID at [Forgot ID] in the login screen after personal verification or after you enter your personal information.
※ The cost incurred by the verification process is covered by Genesis.
※If you applied for your telecommunications company’s Block Spam (080), you may not receive the verification number. Please request initialization of your password by cancelling Block Spam from your telecommunications company, using the option to find password with hint (email), or calling the Customer Center(080-700-6000).
[Website]I lost my password for the website. What should I do?
In order to protect your account, we confirm your identity for the ownership of the ID whose password is missing, and send you a temporary password to the email entered in your personal information.
The previous password that you forgot is encrypted so even the admin or the system cannot verify it, which is why we are sending you the temporary password, and you must change the temporary password to a new one as soon as possible.
In the [Forgot Password] menu, you can get the temporary password after verifying your identity (personal verification or match your registration information).
If you find it difficult to issue the password with the steps above, you can call the Customer Center (080-700-6000) to verify your identity and request temporary password. When you change your password through Customer Center, it will be changed to your Date of Birth.
[Website]What should I do if I want to change password and personal information?
To change password and personal information, please use [Edit My Information] menu in the [Owners] menu after login. Please keep your personal information up to date in order to use services provided by Genesis properly.
[Website]What are the restrictions on using copyrighted materials on the Genesis website?
The Genesis website (hereafter 'Website') includes materials such as text, image, photo, video, VR, flash, sound (hereafter 'copyrighted materials') copyrighted by Genesis (hereafter 'Company').
These copyrighted materials are subject to the Copyright Act of South Korea. Thus if you wish to use them you need prior approval by the Company, and even when you get approval, you must comply with the conditions below.
- You may not use them with the connotation that the corporation, organization, or product is supported/cooperated/warranted by Genesis.
- You may not use them for purposes that can defame or give negative imagen to the Company or the product.
- If you need to adjust the size of the copyrighted materials or modify/refine the copyrighted materials you must obtain prior approval of the Company.
- The Company takes no responsibility for any loss or consequences that result from using the copyrighted materials.
- Under no circumstances should an entire page in the Genesis website be copied and used.
In the case you copy, download, publish, distribute, or use the copyrighted materials for source without the approval of the Company, you must take full responsibility. In addition, you must obtain approval of the Company in order to link the Genesis website on the website of you or your company/organization, and even with the approval, you must use the link with phrases such as "Go to Genesis website ", "Go to www.genesis.com" that describe the link.
[Website]I would like to know if I can use the contents of the description in product catalog or manual.
You are not required to get approval of the Company when you cite or use part of the catalogue or description of a Genesis product for personal or non-commercial purposes.
However, you must notify that the copyright lies with Genesis by using such phrases as "The copyright for the above material belongs to Genesis.”
Moreover, you cannot use it in order to defame Genesis and its product, and you must not use it in a way that appears to suggest that you or your companyㆍbusinessㆍorganization is supportedㆍcooperatedㆍwarranted by Genesis.
In order to use it for commercial purpose, you must obtain prior approval by Genesis Legal Team.
[Website]I’d like to know more about using Genesis copyrighted materials in detail.
For more information, go to [Copyright] at the bottom of the website.
Simply put, there is no problem using our image if you wish to save it on a personal website as a personal archive. To use it for commercial purposes or for a corporate website, please review the information on copyright first and contact our Genesis Legal Team if you have questions.
Furthermore, we do not provide additional images other than those posted on the website.
[Website]Who can register as a Genesis website member?
Genesis website registration target is as follows:① customers who made their first and second purchases (※second purchase customers should be verified through BlueHands before registration)② contractors of a joint ownership only when making the first purchase③ rent-lease individual customers only when making the first purchase(※ must be verified through BlueHands before registration)④ Target vehicle : Genesis DH, G70, G80, EQ900, G90For more information, please contact our Customer Center (080-700-6000).