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[Vehicle Purchase]I’d like to know more about auto lease.
Auto lease is an auto finance product in which a capital company purchases a vehicle that you want and leases it to you while you pay a monthly fee to the capital company.
Customized products are available to suit various needs, and you can contact the salesperson or branch/dealer for auto lease in the same way as with installment or cash purchase.
[Vehicle Purchase]Can I use the credits owned by my family members?
Due to the amendment of the Personal Information Protection Act in August 2014 you cannot use the credits from the family card/family member.
You can only use the credits under your name and the joint subscriber’s name for auto purchase for both the blueMembers credits and Hyundai Card M points.
[Vehicle Purchase]Is there an expiration date for credits?
The expiration date for Hyundai Card M points and Hyundai Motors partner card points is 5 years from the date of initial accumulation. So points past this period are erased every month counting from the date of initial accumulation.
[Vehicle Purchase]I woud like to know about the benefits of an auto purchase under disability conditions.
There are 3 major benefits of auto purchase under disability conditions.
① Special consumption tax exemption for vehicle
② Regional tax(acquisition fee, registration fee, auto tax) exemption (based on Seoul)
③ Tax exemption for governmental bond purchase
General disability grades 1~3 and veterans grades 1-7 are eligible for all benefits above and disability in other grades is eligible for government bond purchase only (based on Seoul).
※The contents of tax exemption for regional tax differ by each regional ordinance so please confirm with the relevant regional organization before the purchase.
[Vehicle Purchase]I woud like to know about the requirements for an auto purchase under disability conditions.
Auto purchase under disability conditions is available for purchase under the sole name of a person with disability or under the joint name of a spouse sharing a household on the registration card, immediate family, sibling or spouse of immediate family of the person with disability.
However, some conditions apply; for vehicles purchased under the joint name with the person with disability, you must maintain the identical condition (Identical household under Resident Registration Act) for 5 years after the release of the vehicle and, in the event this condition is not fulfilled, you must pay the amount of exempted tax.
And the limit on repurchase is 5 years, during which you must maintain identical vehicle, and you have to pay the amount of exempted tax if you fail to fulfill this condition.
[Vehicle Purchase]I received a discount on a vehicle price through Save Auto and M point deduction. But why is there a difference between the vehicle price and the amount on the tax invoice?
Save Auto and M point is a joint event with Hyundai Card. The discount from Save Auto and M point is not entirely excluded from the tax invoice but 60% is covered by us and the 40% by Hyundai Card.
Thus, the 40% by Hyundai Card is not recognized as a discount revenue for our auto sale on the tax invoice.
[Vehicle Purchase]I would like to pay for the vehicle with my credit card. Can I pay with the card owned by someone other than the contracting person?
For the payment of auto purchase, you cannot pay with the credit card of a 3rd party other than yourself. Following the legal interpretation by Ministry of Finance and Economy and affiliated agencies in June 2001, a transaction using credit card owned by a person other than the buyer, regardless of the agreement between the parties, is a
under Article 19 Specialized Credit Finance Business Act.
Thus, you cannot use a credit card of a 3rd party, other than the contracting person.
[Vehicle Purchase]Up to how much can I use the credit card for auto purchase?
You are free to pay for your auto purchase with your credit card for any amount you wish, within the limit of your credit card.
[Vehicle Purchase]Can I use multiple credit cards for auto purchase?
Yes, you can. You can pay with as many credit cards as you wish.
[Vehicle Purchase]I would like to know about Save Auto.
When you buy a new Genesis with a down payment over 100,000 KRW using Hyundai Card M, we will give you an advance discount on certain portion of the amount corresponding with the credits(200K/300K/500K).
The discounted amount will be reimbursed with the credits that are accumulated depending on the performance of your Hyundai Card M for the following 36 months and when you fail to reimburse the amount, the entire amount will be requested in the following month when the card invoice is requested.
Save Auto program is only applied upon request, and interests are not levied when the payment is requested for the unreimbursed credits during this period.
[Vehicle Purchase]I want to purchase a vehicle with installment. What kind of documents do I need to prepare?
A new auto installment without separate fee has relaunched in June 2013 in order to support auto purchase. We have different products depending on the ratio of down payment and the installment period as well as installment products by vehicle type. Please contact a branch/dealer nearby or the Car Master that you signed contract with for more information.
※ Documents for installment may differ depending on the loan terms for installment company, and additional documents may be required depending on your personal credit score (e.g., certificate of seal, property tax certificate, etc.)
[Vehicle Purchase]I paid something called obligatory insurance premium. What kind of insurance is this?
Obligatory insurance is an insurance only effective from the release of the vehicle from the Release Center for the duration of the temporary drive period. Subscription to obligatory insurance for vehicles permitted for temporary drive became a law through the amendment of the Guarantee of Automobile Accident Compensation Act in order to compensate for the damage from auto accident during temporary drive period.
The liability period for the insurance is 10 days between the release date and the duration of temporary drive permit (until 24:00 of the expiration date) and insurance premium is a fixed premium for each vehicle type. (less than 10,000 KRW in most cases)
So those of you who purchased the vehicle must subscribe to a 1-year liability insurance or comprehensive insurance before the end of the temporary drive permit period.
Obligatory insurance is a one-time volatile insurance automatically cancelled when you return the temporary drive permit or subscribe to another liability insurance.
[Vehicle Purchase]What should I do to buy a Genesis vehicle?
Genesis vehicles are sold only at official branches/dealers nationwide. You can find out about the detailed location of branch/dealer at Find a Dealer/Service Center on our website. Please note that the vehicles are not supplied through other routes(online, etc.) and we are maintaining a good transaction with the same product at the same price anywhere in the country.
On that note, if you select a branch/dealer you would like when you request a purchase consultation on the Genesis website, our dedicated Genesis salesperson will answer all your questions about purchasing a vehicle promptly and kindly.
[Vehicle Purchase]Can I buy a used car at Genesis?
Genesis is a company that manufactures and sells new cars, and we do not buy or sell used cars.
[Vehicle Purchase]Can I find out the expected payment deadline after signing the auto contract?
You can find out about it at the branch/dealer where you signed contract.
[Vehicle Purchase]After signing an auto contract, can I get a refund for the down-payment when I cancel?
You can get a refund for the down payment if you cancel before the release of the vehicle, and please contact the branch/dealer where you signed contract for more information.
[Vehicle Purchase]I am trying to deposit the downpayment and the principal for the vehicle. Is there a designated bank account?
You can wire the down payment and the principal for the vehicle to the designated account specified in the auto sale contract or your virtual account, and please carefully keep the statement of deposit without account.
※For a virtual account, please contact your branch/dealer.
[Maintenance Reservation]How do I make a maintenance reservation online?
Login to [Find a Dealer/Service Center > Find a Service Center] and click on maintenance reservation.We made it available after login in order to manage your history. Follow the instructions to complete a maintenance reservation. You can make a reservation from 2 days after the current date for 3 days.
[Maintenance Reservation]What is a reservation pending in the maintenance reservation?
If you cannot make schedule a reservation at the time you want, you can request a reservation for the desired time and our center representative will give you a call and go through the reservation process. Reservation pending is not a confirmed reservation. Online reservation only applies for maintenance related to functional failures of the vehicle. If you would like a metal plate/painting due to accident, etc., you can visit us without maintenance reservation.
[Website]I entered my password 3 times and received a message 'Login is restricted after 3 incorrect attempts. You will only be able to login after verifying your identity.’ What should I do?
When you login with your ID and password and enter wrong passwords 3 consecutive times, you can login after identity verification. For your security, we recommend you change your password at [My Page] after you log in.
[Website]What if I don’t remember my ID for the website?
You can retrieve your ID at [Forgot ID] in the login screen after personal verification or after you enter your personal information.
※ The cost incurred by the verification process is covered by Genesis.
※If you applied for your telecommunications company’s Block Spam (080), you may not receive the verification number. Please request initialization of your password by cancelling Block Spam from your telecommunications company, using the option to find password with hint (email), or calling the Customer Center(080-700-6000).
[Website]I lost my password for the website. What should I do?
In order to protect your account, we confirm your identity for the ownership of the ID whose password is missing, and send you a temporary password to the email entered in your personal information.
The previous password that you forgot is encrypted so even the admin or the system cannot verify it, which is why we are sending you the temporary password, and you must change the temporary password to a new one as soon as possible.
In the [Forgot Password] menu, you can get the temporary password after verifying your identity (personal verification or match your registration information).
If you find it difficult to issue the password with the steps above, you can call the Customer Center (080-700-6000) to verify your identity and request temporary password. When you change your password through Customer Center, it will be changed to your Date of Birth.
[Website]What should I do if I want to change password and personal information?
To change password and personal information, please use [Edit My Information] menu in the [Owners] menu after login. Please keep your personal information up to date in order to use services provided by Genesis properly.
[Website]What are the restrictions on using copyrighted materials on the Genesis website?
The Genesis website (hereafter 'Website') includes materials such as text, image, photo, video, VR, flash, sound (hereafter 'copyrighted materials') copyrighted by Genesis (hereafter 'Company').
These copyrighted materials are subject to the Copyright Act of South Korea. Thus if you wish to use them you need prior approval by the Company, and even when you get approval, you must comply with the conditions below.
- You may not use them with the connotation that the corporation, organization, or product is supported/cooperated/warranted by Genesis.
- You may not use them for purposes that can defame or give negative imagen to the Company or the product.
- If you need to adjust the size of the copyrighted materials or modify/refine the copyrighted materials you must obtain prior approval of the Company.
- The Company takes no responsibility for any loss or consequences that result from using the copyrighted materials.
- Under no circumstances should an entire page in the Genesis website be copied and used.
In the case you copy, download, publish, distribute, or use the copyrighted materials for source without the approval of the Company, you must take full responsibility. In addition, you must obtain approval of the Company in order to link the Genesis website on the website of you or your company/organization, and even with the approval, you must use the link with phrases such as "Go to Genesis website ", "Go to www.genesis.com" that describe the link.
[Website]I would like to know if I can use the contents of the description in product catalog or manual.
You are not required to get approval of the Company when you cite or use part of the catalogue or description of a Genesis product for personal or non-commercial purposes.
However, you must notify that the copyright lies with Genesis by using such phrases as "The copyright for the above material belongs to Genesis.”
Moreover, you cannot use it in order to defame Genesis and its product, and you must not use it in a way that appears to suggest that you or your companyㆍbusinessㆍorganization is supportedㆍcooperatedㆍwarranted by Genesis.
In order to use it for commercial purpose, you must obtain prior approval by Genesis Legal Team.
[Website]I’d like to know more about using Genesis copyrighted materials in detail.
For more information, go to [Copyright] at the bottom of the website.
Simply put, there is no problem using our image if you wish to save it on a personal website as a personal archive. To use it for commercial purposes or for a corporate website, please review the information on copyright first and contact our Genesis Legal Team if you have questions.
Furthermore, we do not provide additional images other than those posted on the website.
[Website]Who can or cannot register as a Genesis website member?
You can register as a member of this website only if you’ve purchased a new Genesis vehicle. You are limited to register if you are an owner of Genesis BH or used car, not a registered off-line member of BlueMembers, or a subcontractor of a joint ownership. For more information, please contact our Customer Center (080-700-6000).