Please click here to view the list of minimum requirements for compatible devices/smartphones.

Please follow the steps in the user manual to activate Digital Key 2 or Digital Key 2 Touch.

Please make sure you are using a compatible mobile device.

Genesis Connected Services (GCS) must be activated in your vehicle, and you must have a GCS account/subscription, so that it is connected to the network.

When activating Genesis Digital Key 2 Touch, you must have both of your smart (physical) keys with you in the vehicle. 

The Genesis Digital Key 2 and the Genesis Digital Key Touch will work for up to 2-3 hours after your compatible device’s battery is empty of charge. Please note that this depends on the compatible device’s battery performance, age and manufacturer. We recommend charging your compatible device as soon as possible to ensure continued use of the Genesis Digital Key 2 and the Genesis Digital Key Touch.

The Digital Key 2 Touch operates independently from your network provider by utilising Near Field Communication (NFC). The Digital Key 2 operates independently from your network provider by utilising Bluetooth Low Energy (BLE) and Ultra Wide Band (UWB). Please note that the Digital Key 2 Touch and the Digital Key 2 must be correctly activated in order to operate independently from your network provider.

Yes, you can share Genesis Digital Key 2 or Genesis Digital Key 2 Touch with up to 15 other devices (smartphones and/or paired Apple Watches). Each device occupies one shared key. For example, you can decide to share your Genesis Digital Key 2 or Genesis Digital Key 2 Touch with 3 Pixels, 3 iPhones, 3 Samsung and 6 Apple Watches. 

• Only available for Genesis Digital Key 2 or Genesis Digital Key 2 Touch compatible smartphones and Apple Watches.

Your key can be shared using the wallet app on your mobile device (Apple Wallet, Google Wallet and Samsung Wallet).

• Digital Key 2 Touch: No, Near Field Communication (NFC) only works when closer than 4 centimetres.

• Digital Key 2: By utilising the Ultra Wide Band (UWB), the Digital Key 2 will automatically unlock the vehicle when the compatible device is within approximately 1.5 metres. If the door is unlocked for 30 seconds and has not been opened, the vehicle will automatically lock.

Yes, you need to activate Genesis Connected Services (GCS) in the car as well as create a GCS account to activate Genesis Digital Key 2 or Genesis Digital Key 2 Touch. On shared phones, the GCS App is not required.

If you are unable to register your Digital Key in the GCS app, please check the following: 

1. Check the status of your digital key registration on your smartphone and in the vehicle.

1. If your smartphone does not have a digital key registered, but your car navigation system does, please attempt to re-register it by following the procedure below:

- On the vehicle navigation screen, enter the [Settings > Vehicle > Digital Key > Smartphone Key] menu. 

- If the [Register] button is disabled, then the digital key is registered in the vehicle navigation system. Please delete the digital key from the vehicle and follow the steps to re-register.

- If the [Register] button is enabled, the digital key is not registered in the vehicle navigation system. Follow the steps to register your digital key.

For Digital Key 2 Touch, ensure your smartphone's NFC functionality is enabled. If possible, remove the smartphone case before attempting to register your digital key and ensure it is placed correctly on the vehicle's wireless charging pad.

If you have completed the digital key registration on the GCS app and are unable to redeem it, please check the following:

1. Make sure your NFC settings are enabled.

1. Check your smartphone's Bluetooth and GPS settings. Ensure your Bluetooth is turned on and enable location settings for the GCS app on your smartphone. 

1. Check if the digital key has been deleted from the car navigation system. If the digital key is registered on the smartphone, the connection will fail if the digital key has been deleted from the car navigation system.

- Enter the [Settings > Vehicle > Digital Key > Smartphone Key] menu in the vehicle navigation system and make sure that the [Register] button is enabled.

- If the [Register] button is enabled, the digital key has been deleted from the vehicle navigation system. Please follow the procedure to re-register the digital key.

Each device uses one shared key. If you want to store your digital key on another smartphone, you can share your Digital Key from your smartphone's wallet.

Digital Key 2: If your smartphone is Digital Key 2 compatible there is no need to keep your smartphone on the wireless charger at any time.

Digital Key 2 Touch: You only need to place your smartphone on the wireless charging pad to start your vehicle. Once the vehicle has started, you can remove your smartphone from the wireless charging pad. 

If you cancel Genesis Connected Services (GCS) when you sell your car, all digital keys will be automatically deleted.

In the event of sale or other permanent transfer of the vehicle to a third party, you must delete all Genesis Digital Keys (including shared keys):

a) via the vehicle infotainment system (note: you must have your physical key fob with you to delete the Genesis Digital keys via the vehicle infotainment system); and

b) in your compatible smart device (note: you must delete all shared digital keys prior to deleting the primary digital key).  

You must not use the Genesis Digital Keys at any time after the sale is completed.

If your smartphone moves while on the wireless charging pad during the digital key registration process, the registration cancelled message will be displayed (Applicable to Digital Key 2 Touch registration process). 

Please ensure your smartphone does not move and is placed correctly on the wireless charging pad during the digital key registration process.