If legislation in your province permits servicing your vehicle as an essential service, we invite you to contact your Genesis Ownership Manager. Genesis will come to your residence to collect your vehicle for service and leave you with a courtesy vehicle for no extra charge. Use our Locate a Distributor tool to find the closest one to you.

During this unprecedented time, customers can expect the following additional steps from their local Genesis distributor:  

• Increased individual measures such as frequent hand hygiene, respiratory etiquette and self-isolation when ill.
• Wiping down contact points in front of customers to keep them safe, including door handles, seatbelts, steering wheel, gear shift, temperature and audio controls
• Technicians working on vehicles will have gloves on at all times and will use protective seat and steering wheel covers.
• Service work orders can be emailed to customers in advance.
• Maintaining strict disinfecting procedures at all times and providing hand sanitizers for employees and customers.
• Closely monitoring the situation in their local community and encouraging staff to take all steps they feel are required in their respective areas — including temporary closure of their business.

All Genesis vehicles come standard with the following Genesis at Home services for 5 years/100,000 km:  

• Complimentary scheduled maintenance (if legislation in your province permits servicing your vehicle as an essential service)
• At-home valet pick-up and drop-off for service (if legislation in your province permits)
• Complimentary courtesy vehicle service (if legislation in your province permits)
• Comprehensive warranty
• Complimentary navigation map updates (unlimited km)
• 24/7 premium roadside assistance (unlimited km)
• Genesis Connected Services subscription (unlimited km)

For existing finance customers, Genesis and select banking partners are offering up to three months of payment deferrals based on each individual’s needs. Customers will need to contact their respective loan provider directly to discuss their personal situation.

For existing Genesis Finance lease customers:  

• Existing lease customers can receive a one-month payment deferral.
• A maturity date extension option is also available, where lease customers in self-isolation can delay their vehicle return at the end of term by an additional 30 days to three months.

For customers looking to finance a new Genesis vehicle through select banking partners, Genesis Motors Canada will provide up to a six-month payment deferral^{^} on all models for a limited time.