FAQFAQ

You can book a Genesis test drive online; test drives are available in-store or within 50 km driving distance of a Genesis distributor. Use our Find a Distributor tool to locate your nearest Genesis distributor and book your test drive.

You can schedule a Genesis maintenance appointment at your local Genesis distributor; use our Find a Distributor tool to locate your closest distributor.

Genesis vehicles can be purchased at your local Genesis distributor or through our Build and Order tool, with at-home delivery available within 50 km of a Genesis distributor. Regardless of purchase method, all new Genesis vehicles are covered under our One Price Promise, which guarantees a single price for each vehicle configuration, regardless of how guests prefer to shop.*

Distributor hours may vary. Each distributor’s hours are located on their website. Please refer to our Locate a Distributor tool to find a distributor near you.

The Genesis Guest Care team can be contacted via email at [email protected] or via telephone at 1-866-999-9895, and is available Monday through Friday from 9:00 a.m. to 5:00 p.m. EST.

Genesis Canada's phone number is 1-866-999-9895; service is available Monday to Friday from 9:00 a.m. to 5:00 p.m. EST.

You can use the Find a Distributor tool to locate your nearest Genesis distributor, discover their phone number, access their website, and book an appointment.

Level 2 Home Charging Stations are available through our partner ChargeHub. When purchasing your Genesis electric vehicle, you will receive information about ChargeHub and how to order a charging station. If you have any questions, please contact your Genesis Experience Manager at any time. 

Genesis drivers can use the Genesis Intelligent Assistant app to locate electric vehicle chargers near them. Alternatively, charging maps like ChargeHub can be used to locate chargers.

Genesis Motors Canada's EV System Warranty covers select electrical and battery components** up to a total of 8 years from the warranty registration date, or 160,000 km, whichever occurs first. Click here to discover full warranty coverage details. For recommended service schedules, download your owner's manual here.

Yes, Genesis currently produces two electric SUVs. The Genesis GV60 is a compact luxury electric SUV, and is also available as an upcoming limited-edition high-performance model, the Genesis GV60 Magma. Additionally, Genesis offers the Genesis Electrified GV70, a luxurious midsize electric SUV. Interested drivers may shop online or order their preferred model at their local Genesis distributor.

Genesis currently offers two all-electric vehicles. The Genesis GV60 is a compact luxury SUV with an upcoming limited-edition performance-oriented edition, the Genesis GV60 Magma, while the Genesis Electrified GV70 is a midsize luxury SUV. Drivers may use our Build and Order tool to purchase their preferred model online, or visit their local Genesis distributor to shop in-person.

Genesis' latest electric vehicles use North American Charging Standard (NACS) ports for all electric vehicles. Older models may feature Combined Charging System (CCS) ports. Drivers may order a charging port adapter through their local Genesis distributor.

Genesis' latest electric vehicles support fast charging, and can typically recharge from 10% to 80% in under 20 minutes using a Level 3 350kW fast charger.†

Genesis EVs with NACS ports are eligible to use many Tesla Supercharger charging stations.

Current Genesis electric vehicles have an estimated range of just over 400 km. However, range may vary by vehicle, trim, model year, and driving conditions.

Current Genesis vehicles with an 84 kWh battery cost about $6.72 to fully charge, assuming drivers pay 8 c/kWh for electricity.†

Genesis drivers with an iPhone can use their iPhone and paired Apple Watch to access Digital Key, and can share up to 3 keys with other iPhones and paired Apple Watches. Genesis drivers with a Samsung can use their Samsung to access Digital Key, and share up to 3 keys with other Android devices.

No, Genesis Digital Key cannot be used remotely. Use the Genesis Intelligent Assistant app to remotely lock or unlock your Genesis.

Drivers can share a Genesis Digital Key with a contact in their phone using the Apple Wallet App or the Samsung Pass app.

Yes, Genesis Intelligent Assistant App is required to use Genesis Digital Key.††

Express mode allows you to unlock or lock your Genesis using Digital Key without user authentication. You can enable express mode in the Apple Wallet or Samsung Pass app.

Select Genesis models support Genesis Digital Key functionality, which offers drivers a convenient way to access their vehicle from their mobile device.

To set up your Genesis Digital Key, turn on your vehicle, ensure at least one key fob is inside the vehicle, and open the Genesis Intelligent Assistant app. Then, select your vehicle from the app interface, click on Digital Key, and follow the on-screen instructions to set up Genesis Digital Key. For more assistance, please consult our Digital Key user manual or our Digital Key setup video guide. 

Genesis Digital Key requires active Genesis Connected Services; Complimentary access to Genesis Connected Services for as long as you own your vehicle.††

Genesis Connected Services includes an extensive range of remote and in-vehicle connectivity features. Notable highlights include remotely locking/unlocking, heating/cooling, or defrosting your vehicle, as well as the ability for your vehicle to automatically contact emergency services if the driver is unresponsive following a detected collision. Consult our Genesis Connected Services brochure for a complete list of features and availability by model.††

Genesis Connected Services is typically activated by your Genesis distributor upon delivery. However, Genesis drivers may activate Genesis Connected Services through our web portal or via the Genesis Intelligent Assistant App, which is available on the Google Play and the App Store.††

Genesis drivers receive complimentary access to Genesis Connected Services for as long as they own their vehicle††.

It typically takes about 5 minutes to activate Genesis Connected Services, with service available in your vehicle within 24-48 hours of activation.††

Drivers can contact the Genesis Connected Services team at 1-844-405-2525; service is available Monday to Friday from 9:00 a.m. to 7:00 p.m, and Saturday from 9:00 a.m. to 5:30 p.m. ET. ††

Genesis Roadside Assistance claims should always be submitted as soon as possible, and must be submitted within 60 calendar days.

Genesis Roadside Assistance reimbursements take roughly one week to process. After this time, an e-transfer or cheque will be sent to the address provided in your claim if eligible.

You may view the status of your Genesis Roadside Assistance claim by logging into your online claims portal. Alternatively, our solutions centre team is available 24/7 to answer your questions.

Users can create a Genesis Roadside Assistance account at https://roadsideclaims.xperigo.com.

If you need to recover the password to your Genesis Roadside Assistance account, visit the login page, click "Forgot your password?", and follow the prompts.

Guests should submit a Genesis Roadside Assitance claim when they opt to obtain their own roadside assistance services outside of the offered program or where there are expenses incurred due to a mechanical breakdown which meet the necessary eligibility requirements.

Once your Genesis Roadside Assistance claim has been received, a claims specialist will review all documentation that has been presented to ensure a fair and equitable reimbursement. There is no need for any further action once this step has been completed.

Please include the following supporting documentation when applicable in your Genesis Roadside Assistance claim:

- Work/Repair order (provided by Distributor)

- Tow invoice which terminates at an authorized Distributor/repair facility

- Light roadside services invoice, such as a boost or spare tire installation

- Hotel receipts (provided the hotel was not booked prior to the mechanical breakdown)

- Meal receipts (excluding tips and alcoholic beverages)

- Alternative transportation receipts (excluding fuel, gasoline, insurance, and RSA)

- Incidentals

A VIN, also known as the vehicle identification number, is a unique identifier and can be located in several places throughout your Genesis. It can be found on your ownership document, insurance document, on a sticker inside the driver's side door jam, or visible from outside under the windshield (typically on the driver's side).

All Genesis Roadside Assistance reimbursements are provided by e-mail transfer or via Canada Post standard mail.

In addition to extensive warranty coverage, all Genesis vehicles come with 5 years of complimentary Roadside Assistance.‡

Drivers can contact Genesis Roadside Assistance at 1-844-436-4333; service is available 24 hours a day, 7 days a week. Alternatively, drivers seeking to submit an expense claim should do so via https://roadsideclaims.xperigo.com/. 

Genesis Roadside Assistance covers a wide range of roadside issues in Canada and the United States of America, including battery boosting, towing, flat tire changes, and lockout assistance. Additionally, if your vehicle is inoperable for more than 24 hours while away from home, you may qualify for up to $1,000 in reimbursement for vehicle rental, lodging, meal, or transportation expenses.‡

Drivers can request assistance from Genesis Roadside Assistance by calling 1-844-436-4333.‡

Yes, Genesis Roadside Assistance is available 24/7.‡

Genesis is a luxury automobile manufacturer that offers an elevated ownership experience, featuring convenient at-home test drives, a transparent one-price promise*, 5 years of complimentary scheduled maintenance‡, and at-home valet service with courtesy vehicle access.‡‡

Genesis cars and SUVs are made by Hyundai Motor Corporation.

All cars and SUVs currently sold by Genesis Canada are manufactured in South Korea.

You can buy a Genesis online through our Build & Order Tool, or at your local Genesis distributor, where you can customize your vehicle's colour, material and finishes in our dedicated design space. Our Forbes Travel Guide recognized showrooms are available across Canada, with at-home test drives available for greater convenience.

The Genesis ownership experience is designed with your convenience in mind. You can purchase your Genesis online or in-store, and may test drive vehicles from home. Additionally, for the first 5 years, new vehicle owners receive complimentary scheduled maintenance‡, at-home valet service with courtesy vehicles‡‡, and access to the Genesis Connected Services connectivity suite.†† 

Much like our ownership experience, Genesis test drives are made to be as convenient as possible. You may schedule an at-home test drive at the location of your choosing, including your residence or place of work.

Genesis' complimentary maintenance includes the following: engine oil service; brake fluid service; air, fuel, and microfilter service; spark plug replacements; vehicle service check‡. Additionally, all complimentary maintenance comes with the option of at-home valet service and loaner vehicle access to minimize any disruptions to your routine‡‡. For more details, please consult our Genesis Scheduled Maintenance page.

Genesis' at-home valet service is available with complimentary scheduled maintenance appointments to help you save time‡. A Genesis driver will pick up and drop off your Genesis at the location of your choosing, and you will be provided with a loaner Genesis to minimize disruptions to your routine. At-home valet service is available within 50 km of a Genesis distributor.‡‡

Genesis Motors Canada is heavily influenced by the Korean concept of Son-Nim, which translates to 'honoured guests', and has adapted this philosophy to the Canadian market. We strive to honour all who walk through our doors. Our Son-Nim community is a key part of this: we invite members to exclusive events, such as the Genesis Owner's Cup, and share their stories on our website.

All new vehicles purchased from Genesis Canada come with our warranty package, including a Comprehensive Limited Warranty (5-year/100,000 km), Powertrain Protection (5-year/100,000 km), a Genesis Emissions System Warranty (5-year/100,000 km), Major Emissions Coverage (8-year/130,000 km), an Anti-Perforation Warranty (5 years), an EV System Warranty (8-year/160,000 km), and High Voltage Battery Capacity Coverage (8-year/160,000 km). Refer to the Service Passport for the complete details of Genesis Warranties.

We strive to make the Genesis shopping experience as convenient as possible, with in-person and online options available. Drivers who prefer to shop in-person may visit their local Distributor to explore models, book a test drive, or customize their Genesis in our dedicated design space. Those who prefer to shop online may request at-home test drives, purchase their vehicle online, and request home delivery. All shoppers benefit from Genesis' one price promise, which offers transparent pricing.*

Genesis Motors Canada is proud to be the first In Partnership automotive brand with Forbes Travel Guide, the authority on luxury hospitality. This partnership allows Genesis staff to receive Forbes' exclusive customer care training, ensuring an even higher guest experience standard. Additionally, Genesis distributors that provide the highest level of care are eligible for recognition as "In Partnership with Forbes Travel Guide," in a manner similar to how leading hotels, resorts, and spas around the world earn recognition for hospitality excellence.

Select Genesis warranties are transferrable to subsequent owners. For more details, please contact your local Genesis distributor.

All Genesis warranty work must be completed at an official Genesis distributor, who will submit the warranty claim on your behalf. Drivers may take their Genesis to their local distributor for service, or may book at-home valet service within 50 km driving distance for added convenience. Courtesy vehicles may also be available for the duration of your vehicle's service.