How may I request a test drive?

If legislation in your province permits test drives as an essential service, we invite you to schedule a personal product demonstration at your home or office. Book your test drive now. For measures to ensure the safety of staff and guests during test drives, please refer to the questions below.

My vehicle is due for regular maintenance, who do I contact?

If legislation in your province permits servicing your vehicle as an essential service, we invite you to contact your Genesis Ownership Manager, who will be happy to assist you with any maintenance requirements. Use our Locate a Distributor tool to find the closest one to you.

How are my Genesis Complimentary 5-Year Care Plan services like valet and courtesy vehicle impacted?

If legislation in your province permits servicing your vehicle as an essential service, we invite you to contact your Genesis Ownership Manager. Genesis will come to your residence to collect your vehicle for service and leave you with a courtesy vehicle for no extra charge. Use our Locate a Distributor tool to find the closest one to you.

Who do I contact when my vehicle is in need of maintenance if my local Genesis distributor is closed due to COVID-19?

Please contact the Genesis Customer Experience Team at 1-866-999-9895 or by email at experience@genesis.ca.

What measures are being taken to ensure the safety of staff and guests during test drives, maintenance appointments and other possible customer interactions?

During this unprecedented time, customers can expect the following additional steps from their local Genesis distributor: Increased individual measures such as frequent hand hygiene, respiratory etiquette and self-isolation when ill. Wiping down contact points in front of customers to keep them safe, including door handles, seatbelts, steering wheel, gear shift, temperature and audio controls Technicians working on vehicles will have gloves on at all times and will use protective seat and steering wheel covers. Service work orders can be emailed to customers in advance. Maintaining strict disinfecting procedures at all times and providing hand sanitizers for employees and customers. Closely monitoring the situation in their local community and encouraging staff to take all steps they feel are required in their respective areas — including temporary closure of their business.

In addition to maintenance, what other services are you offering?

All Genesis vehicles come standard with the following Genesis Complimentary 5-Year Care Plan services for 5 years/100,000 km: Complimentary scheduled maintenance (if legislation in your province permits servicing your vehicle as an essential service) At-home valet pick-up and drop-off for service (if legislation in your province permits) Complimentary courtesy vehicle service (if legislation in your province permits) Comprehensive warranty Complimentary navigation map updates 24/7 premium roadside assistance (unlimited km) Genesis Connected Services subscription (unlimited km)

Can I still purchase a Genesis vehicle?

Genesis Motors Canada offers the ability to shop and order online with all inclusive, no haggle pricing. We will also come to you, whether to deliver your new vehicle, complete your test drive, or to pick up/drop off a vehicle for maintenance (if legislation in your province permits servicing your vehicle as an essential service). That’s complete peace of mind during these unprecedented times. Start your Genesis online ordering experience now.

Where can I request payment deferral?

For existing finance customers, Genesis and select banking partners are offering up to three months of payment deferrals based on each individual’s needs. Customers will need to contact their respective loan provider directly to discuss their personal situation. For customers looking to finance a new Genesis vehicle through select banking partners, Genesis Motors Canada will provide up to a six-month payment deferral^ on all models for a limited time.

I am unsure if my home meets the requirements to install a home charger. How do I proceed?

Please contact our partner ChargeHub directly using the contact details below or visit www.genesis.chargehub.com. Alternatively, you can contact your Genesis Experience Manager, who can provide you with more information. ChargeHub | Phone: 1-888-400-0164 | Email: support.genesis@chargehub.com

Will my vehicle notify me when it is low on charge?

With Genesis Intelligent Assistant App, you can conveniently check the current charge of your vehicle. You can also stop and start charging your vehicle at your fingertips using the charging control system.

How much is a new Electric vehicle?

While initial purchase prices are typically higher, EV prices continue to decline as production costs are amortized. And with the variety of savings EV owners enjoy, many recoup the extra cost of the vehicle within three years.

Can I find a place to charge my EV on the road?

Currently, there are approximately 6,000 public charging stations and 16,000 charging ports in Canada – plenty to support today’s EV owners. A variety of public charging networks have also been created and continue to expand, which means getting a charge is becoming easier every day. Click here to find a charging station.

FAQs - Frequently Asked Questions

[GENERAL]

How can I book a Genesis test drive?

You can book a Genesis test drive online; test drives are available in-store or within 50 km driving distance of a Genesis distributor. Use our Find a Distributor tool to locate your nearest Genesis distributor and book your test drive.

[GENERAL]

How can I schedule a Genesis maintenance appointment?

You can schedule a Genesis maintenance appointment at your local Genesis distributor; use our Find a Distributor tool to locate your closest distributor.

[GENERAL]

How can I purchase a Genesis vehicle?

Genesis vehicles can be purchased at your local Genesis distributor or through our Build and Order tool, with at-home delivery available within 50 km of a Genesis distributor. Regardless of purchase method, all new Genesis vehicles are covered under our One Price Promise, which guarantees a single price for each vehicle configuration, regardless of how guests prefer to shop.*

[GENERAL]

What are the hours of operation for maintenance appointments?

Distributor hours may vary. Each distributor’s hours are located on their website. Please refer to our Locate a Distributor tool to find a distributor near you.

[GENERAL]

How can I contact Genesis Canada's customer service?

The Genesis Guest Care team can be contacted via email at [email protected] or via telephone at 1-866-999-9895, and is available Monday through Friday from 9:00 a.m. to 5:00 p.m. EST.

[GENERAL]

What is Genesis Canada's phone number?

Genesis Canada's phone number is 1-866-999-9895; service is available Monday to Friday from 9:00 a.m. to 5:00 p.m. EST.

[GENERAL]

What is the closest Genesis distributor near me?

You can use the Find a Distributor tool to locate your nearest Genesis distributor, discover their phone number, access their website, and book an appointment.

[ELECTRIC]

How can I purchase a home charger for my Genesis?

Level 2 Home Charging Stations are available through our partner ChargeHub. When purchasing your Genesis electric vehicle, you will receive information about ChargeHub and how to order a charging station. If you have any questions, please contact your Genesis Experience Manager at any time.

[ELECTRIC]

How can I find an EV charger for my Genesis?

Genesis drivers can use the Genesis Intelligent Assistant app to locate electric vehicle chargers near them. Alternatively, charging maps like ChargeHub can be used to locate chargers.

[ELECTRIC]

What is the warranty coverage on a Genesis electric vehicle?

Genesis Motors Canada's EV System Warranty covers select electrical and battery components* up to a total of 8 years from the warranty registration date, or 160,000 km, whichever occurs first. Click here to discover full warranty coverage details. For recommended service schedules, download your owner's manual here.

[ELECTRIC]

Does Genesis have electric cars?

Yes, Genesis currently produces two electric SUVs. The Genesis GV60 is a compact luxury electric SUV, and is also available as an upcoming limited-edition high-performance model, the Genesis GV60 Magma. Additionally, Genesis offers the Genesis Electrified GV70, a luxurious midsize electric SUV. Interested drivers may shop online or order their preferred model at their local Genesis distributor.

[ELECTRIC]

Which Genesis cars are electric?

Genesis currently offers two all-electric vehicles. The Genesis GV60 is a compact luxury SUV with an upcoming limited-edition performance-oriented edition, the Genesis GV60 Magma, while the Genesis Electrified GV70 is a midsize luxury SUV. Drivers may use our Build and Order tool to purchase their preferred model online, or visit their local Genesis distributor to shop in-person.

[ELECTRIC]

What kind of charger does a Genesis EV use?

Genesis' latest electric vehicles use North American Charging Standard (NACS) ports for all electric vehicles. Older models may feature Combined Charging System (CCS) ports. Drivers may order a charging port adapter through their local Genesis distributor.

[ELECTRIC]

How long does it take to charge a Genesis EV?

Genesis' latest electric vehicles support fast charging, and can typically recharge from 10% to 80% in under 20 minutes using a Level 3 350kW fast charger.**

[ELECTRIC]

Can Genesis EVs use Tesla Supercharger charging stations?

Genesis EVs with NACS ports are eligible to use many Tesla Supercharger charging stations.

[ELECTRIC]

What is the range of a Genesis electric vehicle?

Current Genesis electric vehicles have an estimated range of just over 400 km. However, range may vary by vehicle, trim, model year, and driving conditions.

[ELECTRIC]

How much does it cost to fully charge a Genesis EV?

Current Genesis vehicles with an 84 kWh battery cost about $6.72 to fully charge, assuming drivers pay 8 c/kWh for electricity.**

[TECHNOLOGY]

How many keys can I share?

a. If a user has an iPhone, then they will be able to:

- Pair an iPhone device and use paired Apple Watch
- Share up to 3 keys (3 iPhone devices +3 Apple Watches)

b. If a user has a Samsung, then they will be able to:

- Pair a Samsung device (Android watch is not currently supported)
- Share 3 keys (3 Android devices)

[TECHNOLOGY]

Is Digital Key Secure?

Genesis Canada utilizes Near Field Communication (NFC), which exhibits a high level of security. The NFC wireless data communication takes place only when the device and the reader are within a few centimetres of each other.

[TECHNOLOGY]

Does Digital Key work away from the car?

No, to access remote functions, use the MyGenesis with Genesis Intelligent Assistant App.

[TECHNOLOGY]

How do I share a Digital Key?

A Digital Key can be shared to a contact in your phone using either the Apple Wallet App or the Samsung Pass app. A user can only share a key with users with same device manufacturer (iPhone to iPhone or Samsung to Samsung)

[TECHNOLOGY]

Is Genesis Connected Services required to use Digital Key?

Yes, Genesis Intelligent Assistant App is required.

[TECHNOLOGY]

Where can I find more information about using my Apple devices as a car key?

If you are using an Apple Device visit: https://support.apple.com/en-us/HT211234 for more information about using Car Key on your iPhone or Apple Watch.

[TECHNOLOGY]

Where is NFC located on my smartphone?

iPhone: The NFC Antenna is located on the top edge of the iPhone.

Samsung: The NFC Antenna is located on the centre back of the device.

Note: NFC Antenna position may vary depending on phone model. Please check with your smartphone manufacturer for the exact location.

[TECHNOLOGY]

How do you enable express mode?

When you enable express mode, you can quickly unlock or lock the vehicle without user authentication. This can be done by visiting Apple Wallet or Samsung Pass.

[ROADSIDE ASSISTANCE]

What is the deadline for submitting a claim?

A claim should always be submitted as soon as possible but not exceeding 60 calendar days.

[ROADSIDE ASSISTANCE]

When will I receive my reimbursement?

Reimbursements take roughly one week to process, after which time, if eligible, an e-transfer or cheque will be sent to the address provided in your claim.

[ROADSIDE ASSISTANCE]

How do I follow up on the claim status?

At any time you may return to the online claims portal and login to view your status. Alternatively, a member of our solution centre team is available 24/7 to help answer your questions.

[ROADSIDE ASSISTANCE]

How do I create an account?

Visit https://roadsideclaims.xperigo.com, select 'Create Account', and complete the required contact information to register a new account.

[ROADSIDE ASSISTANCE]

How do I recover my password?

Should at any time you need to recover your password, click on the 'forgot password' button and follow the simple steps.

[ROADSIDE ASSISTANCE]

What is a claim?

A claim consists of instances where a guest has opted to obtain their own roadside assistance services outside of the offered program or where there are expenses incurred due to a mechanical breakdown which meet the necessary eligibility requirements.

[ROADSIDE ASSISTANCE]

What are the next steps after submitting a claim?

A claims specialist will review all documentation that has been presented to ensure a fair and equitable reimbursement. There is no need for any further action once this step has been completed.

[ROADSIDE ASSISTANCE]

What supporting documents are needed to make a claim?

- Work/Repair order (provided by Distributor)

- Tow invoice, which terminates at an authorized Distributor/repair facility

- Light roadside services invoice, such as a boost or spare tire installation

- Hotel receipts (provided the hotel was not booked prior to the mechanical breakdown)

- Meal receipts (excluding tips and alcoholic beverages)

- Alternative transportation receipts (excluding fuel, gasoline, insurance, and RSA)

- Incidentals

[ROADSIDE ASSISTANCE]

What is a VIN and how do I find it?

A VIN, also known as the vehicle identification number, is a unique identifier and can be located in several places throughout your vehicle. It can be found on your ownership document, insurance document, on a sticker inside the driver's side door jam, or visible from outside under the windshield (typically on the driver's side).

[ROADSIDE ASSISTANCE]

How will I receive my reimbursement?

All reimbursements are by e-mail transfer or via Canada Post standard mail.

[GENESIS EXPERIENCE ]

What is Genesis?

Genesis is a luxury automobile manufacturer that offers an elevated ownership experience, featuring convenient at-home test drives, a transparent one-price promise, 5 years of complimentary scheduled maintenance, and at-home valet service with courtesy vehicle access.*

[GENESIS EXPERIENCE ]

Who makes Genesis cars and SUVs?

Genesis cars and SUVs are made by Hyundai Motor Corporation.

[GENESIS EXPERIENCE ]

Where are Genesis cars and SUVs made?

All cars and SUVs currently sold by Genesis Canada are manufactured in South Korea.

[GENESIS EXPERIENCE ]

Where can I buy a Genesis?

You can buy a Genesis online through our Build & Order Tool, or at your local Genesis distributor, where you can customize your vehicle's colour, material and finishes in our dedicated design space. Our Forbes Travel Guide recognized showrooms are available across Canada, with at-home test drives available for greater convenience.

[GENESIS EXPERIENCE ]

What can I expect from the Genesis ownership experience?

The Genesis ownership experience is designed with your convenience in mind. You can purchase your Genesis online or in-store, and may test drive vehicles from home. Additionally, for the first 5 years, new vehicle owners receive complimentary scheduled maintenance, at-home valet service with courtesy vehicles, and access to the Genesis Connected Services connectivity suite.*

[GENESIS EXPERIENCE ]

What can I expect from a Genesis test drive?

Much like our ownership experience, Genesis test drives are made to be as convenient as possible. You may schedule an at-home test drive at the location of your choosing, including your residence or place of work.

[GENESIS EXPERIENCE ]

What is included in Genesis' complimentary maintenance?

Genesis' complimentary maintenance includes the following: engine oil service; brake fluid service; air, fuel, and microfilter service; spark plug replacements; vehicle service check. Additionally, all complimentary maintenance comes with the option of at-home valet service and loaner vehicle access to minimize any disruptions to your routine. For more details, please consult our Genesis Scheduled Maintenance page.*

[GENESIS EXPERIENCE ]

How does Genesis' at-home valet service work?

Genesis' at-home valet service is available with complimentary scheduled maintenance appointments to help you save time. A Genesis driver will pick up and drop off your Genesis at the location of your choosing, and you will be provided with a loaner Genesis to minimize disruptions to your routine. At-home valet service is available within 50 km of a Genesis distributor.*

[GENESIS EXPERIENCE ]

What is the Genesis Son-Nim community?

Genesis Motors Canada is heavily influenced by the Korean concept of Son-Nim, which translates to 'honoured guests', and has adapted this philosophy to the Canadian market. We strive to honour all who walk through our doors. Our Son-Nim community is a key part of this: we invite members to exclusive events, such as the Genesis Owner's Cup, and share their stories on our website.

[GENESIS EXPERIENCE ]

What warranty does Genesis Canada provide?

All new vehicles purchased from Genesis Canada come with our warranty package, including a Comprehensive Limited Warranty (5-year/100,000 km), Powertrain Protection (5-year/100,000 km), a Genesis Emissions System Warranty (5-year/100,000 km), Major Emissions Coverage (8-year/130,000 km), an Anti-Perforation Warranty (5 years), an EV System Warranty (8-year/160,000 km), and High Voltage Battery Capacity Coverage (8-year/160,000 km). Refer to the Service Passport for the complete details of Genesis Warranties.

[GENESIS EXPERIENCE ]

What does the process of buying a Genesis look like?

We strive to make the Genesis shopping experience as convenient as possible, with in-person and online options available. Drivers who prefer to shop in-person may visit their local Distributor to explore models, book a test drive, or customize their Genesis in our dedicated design space. Those who prefer to shop online may request at-home test drives, purchase their vehicle online, and request home delivery. All shoppers benefit from Genesis' one price promise, which offers transparent pricing.

[GENESIS EXPERIENCE ]

What is the partnership between Genesis Motors Canada and Forbes Travel Guide?

Genesis Motors Canada is proud to be the first In Partnership automotive brand with Forbes Travel Guide, the authority on luxury hospitality. This partnership allows Genesis staff to receive Forbes' exclusive customer care training, ensuring an even higher guest experience standard. Additionally, Genesis distributors that provide the highest level of care are eligible for recognition as "In Partnership with Forbes Travel Guide," in a manner similar to how leading hotels, resorts, and spas around the world earn recognition for hospitality excellence.

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