The Genesis experience is designed to be effortless at every step of the journey. A refined service experience is available at your doorstep for comfort and peace of mind.
All Genesis vehicles come with our complimentary 5-Year Care Plan, which includes complimentary scheduled maintenance, at-home valet and courtesy vehicle service1. Additionally, Genesis Connected Services provides servicing-related tools for added convenience1. These benefits respect your time, allowing you to seamlessly ensure your Genesis receives all necessary care to maintain its exceptional engineering for years to come.
Genesis’ Complimentary Scheduled Maintenance
A luxury vehicle ownership experience should simplify day-to-day concerns. To that end, all Genesis vehicles come with complimentary scheduled maintenance for the first 5 years or 100,000 km, whichever occurs first1. Drivers can have confidence in the journey ahead knowing that the following maintenance items are included (refer to the Service Schedule for details)2:
- Engine oil: Replaced to minimize wear on the engine and preserve its efficiency.
- Brake, coolant, and washer fluid: Inspected and levels adjusted as needed for improved performance.
- Disc brakes and parking brake: Inspected for continued safety.
- Exhaust pipes and muffler: Evaluated to ensure safe ventilation.
- Spark plugs: Inspected and replaced if worn out or faulty to maintain performance and fuel economy.
- Tire pressure: Evaluated and adjusted if necessary to improve vehicle handling, safety, and fuel economy.
- Tire rotation: Rotated for improved lifespan and traction, in addition to reduced wear on the drivetrain.
- Air, fuel, & microfilter: Serviced to maintain cabin air quality, engine performance, and HVAC efficiency.
- 12V battery condition and terminals: Examined and cleaned if necessary, allowing the battery to continue supplying power as needed.
- Air conditioning: Refrigerant and compressor inspected to identify leaks that compromise cooling efficiency.
- Vehicle lubrication: Latches, hinges, and locks inspected and lubricated for ongoing ease of use.
Genesis dedicated technicians perform all work, ensuring that vehicles are serviced to the highest standards. Original parts are used when replacements are needed, preserving the integrity of your Genesis’ engineering. Our exceptional standard of care reflects our commitment to a seamless ownership experience.
Effortless Service Appointments Available at Your Doorstep1
Genesis service appointments respect your time, with service that comes seamlessly to your doorstep. At-home valet service is available at the location of your choice within 50 kilometres of a Genesis Distributor1, allowing you to address your vehicle’s servicing requirements without leaving your home or workplace. Additionally, courtesy vehicles are available during the duration of your service3, minimizing disruptions and allowing you to continue on with your day.
Drivers who prefer to take their vehicle to their local Genesis Experience Centre for a service appointment can still do so, providing you with the flexibility to choose the servicing option which works best for your needs. Our lounges provide a pleasant space to unwind, offering a relaxing atmosphere and complimentary premium coffee.
Genesis Connected Services Simplifies the Service Experience
Genesis respects owners’ valuable time. Genesis Connected Services, Genesis’ complimentary connectivity suite1, simplifies service and maintenance requirements by allowing drivers to seamlessly understand and address their vehicle’s needs. Features can be accessed through the infotainment system or the accompanying Genesis Intelligent Assistant app, available on Android, iOS, Samsung Watch, and Apple Watch.
Genesis Connected Services offers several features that help drivers plan their service appointments. The service schedule tool allows users to record their service appointment history; it can inform users if they need to schedule an appointment based on elapsed time or distance driven since their previous appointment. Additionally, on-demand vehicle diagnostics and monthly health reports inform users of vehicle component health, alerting drivers if an issue arises between scheduled appointments and eliminating the need to visit a distributor for diagnostics. Once drivers decide to schedule a service appointment, Genesis Connected Services displays their preferred distributor’s phone number for added convenience.
Book Your Genesis Service Appointment Today
The Genesis ownership experience is centred around you; all new Genesis vehicles come with benefits to elevate the service and ownership experience, in addition to our transparent one-price promise which provides a single price for each vehicle configuration: complimentary scheduled maintenance offers peace of mind while addressing your vehicle’s maintenance needs; at-home valet service respects your time by minimizing disruptions to your day; Genesis Connected Services provides insights about your vehicle’s service and maintenance needs so drivers can better understand when to schedule appointments.
All Genesis Distributors offer service appointments. To schedule an appointment, please contact your local distributor or complete our appointment reservation form online.
Frequently Asked Questions (FAQ)
If you still have questions about Genesis service and maintenance, please consult our list of frequently asked questions below.
Is Genesis maintenance expensive?
All Genesis vehicles in Canada come with 5 years of complimentary scheduled maintenance, offering drivers valuable peace of mind.
Can Genesis cars be serviced at Hyundai?
Genesis cars must be serviced by Genesis dedicated technicians at Genesis Distributors.
What does complimentary scheduled maintenance include?
Complimentary scheduled maintenance covers select maintenance items during the first 5 years or 100,000 km (whichever occurs first). Covered items and inspection frequency can vary by vehicle—please refer to the Genesis maintenance schedule for your model for details.
How do I book a Genesis service appointment?
You can request a service appointment online and a Genesis Experience Manager will follow up, or you can contact your local authorized Genesis Distributor directly.
Is at-home valet service available everywhere in Canada?
At-home valet service is available within 50 km (driving distance) of the closest authorized Genesis Distributor, and services are offered in Canada. Some limitations apply—contact an authorized Genesis Distributor for complete details.
Will I receive a courtesy vehicle while my Genesis is being serviced?
Courtesy vehicles are provided for regular maintenance and warranty work; availability and administration are handled by each Genesis Distributor and are subject to the distributor’s specific terms and conditions.
Where can I find the service schedule for my Genesis?
The recommended schedule and covered maintenance guidance are available through Genesis owner resources; for the most accurate information for your vehicle, refer to the maintenance schedule for your model or contact an authorized Genesis Distributor.
How do I download the Genesis Intelligent Assistant App?
The Genesis Intelligent Assistant App is available for download on the App Store and Google Play. Compatible device and software required.
Disclaimer: This article is for informational purposes only and may not reflect the latest updates to benefits, covered maintenance items, or availability. For the most accurate and up-to-date information, please contact an authorized Genesis Distributor.
1 All vehicles sold by Genesis Motors Canada come equipped with 5 Years/100,000 km (whichever occurs first) Complimentary Scheduled Maintenance, At Home Valet with Courtesy Vehicle Service, Comprehensive Limited Warranty, Complimentary Multimedia & Navigation Map Updates, 5 Years/Unlimited km 24/7 Enhanced Roadside Assistance, and Genesis Connected Services for the lifetime of your ownership of your vehicle. The services are provided to customers within 50 km (driving distance) of the closest authorized Genesis distributor. Services are only offered in Canada. Some limitations apply. See an authorized Genesis Distributor for complete details.
2 List of included maintenance items is not comprehensive. Included maintenance items and frequency of covered inspections may vary by vehicle. Not all covered maintenance items are inspected at each service appointment. Check Genesis Service Maintenance Schedules for a comprehensive list of covered maintenance items for each model.
3 Genesis courtesy vehicles will be provided to customers for all regular maintenance and warranty work. Valet service is available for manufacturer's warranty and scheduled maintenance. At-home valet and courtesy vehicle services are provided to customers within 50 km (driving distance) of the closest authorized Genesis Distributor. Courtesy vehicles and valet service are administered by each Genesis Distributor and are subject to the specific terms & conditions in each distributor’s courtesy vehicle, valet service, and ancillary agreements. Services are only offered in Canada. Some limitations apply. See an authorized Genesis Distributor for complete details.
