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We have gathered frequently asked questions and their answers in one place.We have gathered frequently asked questions and their answers in one place.

FREQUENTLY ASKED QUESTIONS

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ROADSIDE ASSISTANCE

[ROADSIDE ASSISTANCE]

What is the deadline for submitting a Genesis Roadside Assistance claim?

Genesis Roadside Assistance claims should always be submitted as soon as possible, and must be submitted within 60 calendar days.

[ROADSIDE ASSISTANCE]

When will I receive my Genesis Roadside Assistance reimbursement?

Genesis Roadside Assistance reimbursements take roughly one week to process. After this time, an e-transfer or cheque will be sent to the address provided in your claim if eligible.

[ROADSIDE ASSISTANCE]

How do I follow up on the status of my Genesis Roadside Assistance claim?

You may view the status of your Genesis Roadside Assistance claim by logging into your online claims portal. Alternatively, our solutions centre team is available 24/7 to answer your questions.

[ROADSIDE ASSISTANCE]

How can I create a Genesis Roadside Assistance account?

Users can create a Genesis Roadside Assistance account at https://roadsideclaims.xperigo.com.

[ROADSIDE ASSISTANCE]

How can I recover my Genesis Roadside Assistance password?

If you need to recover the password to your Genesis Roadside Assistance account, visit the login page, click "Forgot your password?", and follow the prompts.

[ROADSIDE ASSISTANCE]

When should I submit a Genesis Roadside Assistance claim?

Guests should submit a Genesis Roadside Assitance claim when they opt to obtain their own roadside assistance services outside of the offered program or where there are expenses incurred due to a mechanical breakdown which meet the necessary eligibility requirements.

[ROADSIDE ASSISTANCE]

What are the next steps after submitting a Genesis Roadisde Assistance claim?

Once your Genesis Roadside Assistance claim has been received, a claims specialist will review all documentation that has been presented to ensure a fair and equitable reimbursement. There is no need for any further action once this step has been completed.

[ROADSIDE ASSISTANCE]

What supporting documents are needed to make a Genesis Roadside Assistance claim?

Please include the following supporting documentation when applicable in your Genesis Roadside Assistance claim:

- Work/Repair order (provided by Distributor)

- Tow invoice which terminates at an authorized Distributor/repair facility

- Light roadside services invoice, such as a boost or spare tire installation

- Hotel receipts (provided the hotel was not booked prior to the mechanical breakdown)

- Meal receipts (excluding tips and alcoholic beverages)

- Alternative transportation receipts (excluding fuel, gasoline, insurance, and RSA)

- Incidentals

[ROADSIDE ASSISTANCE]

What is a VIN and how do I find it on my Genesis?

A VIN, also known as the vehicle identification number, is a unique identifier and can be located in several places throughout your Genesis. It can be found on your ownership document, insurance document, on a sticker inside the driver's side door jam, or visible from outside under the windshield (typically on the driver's side).

[ROADSIDE ASSISTANCE]

How will I receive my reimbursement from Genesis Roadside Assistance?

All Genesis Roadside Assistance reimbursements are provided by e-mail transfer or via Canada Post standard mail.

[ROADSIDE ASSISTANCE]

Does the Genesis warranty cover Roadside Assistance?

In addition to extensive warranty coverage, all Genesis vehicles come with 5 years of complimentary Roadside Assistance.‡

[ROADSIDE ASSISTANCE]

How can I contact Genesis Roadside Assistance?

Drivers can contact Genesis Roadside Assistance at 1-844-436-4333; service is available 24 hours a day, 7 days a week. Alternatively, drivers seeking to submit an expense claim should do so via https://roadsideclaims.xperigo.com/.

[ROADSIDE ASSISTANCE]

What does Genesis Roadside Assistance cover?

Genesis Roadside Assistance covers a wide range of roadside issues in Canada and the United States of America, including battery boosting, towing, flat tire changes, and lockout assistance. Additionally, if your vehicle is inoperable for more than 24 hours while away from home, you may qualify for up to $1,000 in reimbursement for vehicle rental, lodging, meal, or transportation expenses.‡

[ROADSIDE ASSISTANCE]

How do I request Genesis Roadside Assistance?

Drivers can request assistance from Genesis Roadside Assistance by calling 1-844-436-4333.‡

[ROADSIDE ASSISTANCE]

Is Genesis Roadside Assistance available 24/7?

Yes, Genesis Roadside Assistance is available 24/7.‡

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FREQUENTLY ASKED QUESTIONS