GENESIS IS TOP PREMIUM BRAND, 4TH YEAR IN A ROW - J.D. POWER U.S. INITIAL QUALITY STUDY

2020.07.03


  • Genesis leads the premium segment as the top-ranked premium nameplate for four consecutive years
  • Genesis scores 17 PP100 better than the #2 ranked premium brand and 24 PP100 better than the overall industry average
  • The G70 sport sedan scores best in the compact premium car segment for the 2nd consecutive year
  • The G70 scored 32 PP100 better than the #2 compact premium car and 45 PP100 better than the compact premium car segment average


MARKHAM, Ontario, June 25, 2020 – For the fourth year in a row, Genesis placed first in the J.D. Power 2020 U.S. Initial Quality Study (IQS) among all premium automotive brands. As the #1 premium brand in the study, Genesis vehicle owners experienced 17 fewer problems per 100 vehicles than the second best luxury brand and 24 fewer problems than the average new 2020 vehicle owner that responded to the survey from J.D. Power.

 

“To be ranked the #1 premium nameplate in the J.D. Power Initial Quality Study any year is a significant accomplishment,” said Mark Del Rosso, President and Chief Executive Officer, Genesis Motors North America. “But to be named the top ranked premium nameplate for four straight years is phenomenal. Genesis consistently scores well above our luxury brand competitors. We are thrilled with the results and remain steadfastly committed to delivering a personalized luxury experience to all of our customers.”

 

The 2020 G70, scored at 129 PP100, was ranked the #1 Compact Premium Car for the second consecutive year, a full 32 PP100 better than the #2 compact premium car and 45 PP100 better than the compact premium car segment average.

 

The 2020 G80, in its final year of production, placed second in the Upper Midsize Premium Car Segment with its score of 164 PP100, 13 PP100 better than the segment average of 177 PP100.

 

The new 2020 G90 launched into the market in 2019 and did not receive enough survey responses for J.D. Power to render a statistically valid score for it.

 

The annual J.D. Power IQS study serves as the industry benchmark for new-vehicle quality measured at 90 days of ownership. The 2020 survey is based on responses from purchasers and lessees in the United States of new 2020 model-year vehicles, which is designed to provide manufacturers with information to facilitate the identification of problems and drive product improvement.

 


Genesis at Home

 

The Genesis experience in Canada begins online, where customers can complete their entire journey from browsing the latest models to finalizing their purchase. All of this can be done with complete confidence thanks to transparent, no-haggle pricing and an all-inclusive ownership experience for five years. Customers can configure a vehicle, select accessories, have their trade-in vehicle appraised, and even complete a credit application, all from the comfort of their home. They may even schedule their new vehicle for at-home delivery. Leveraging its national centralized inventory, Genesis will facilitate the delivery of a new vehicle within a matter of weeks (excluding the all-new GV80 and all-new 2021 G80 models, with deliveries starting in the fall of 2020).

 

New and existing Genesis owners can rest easy knowing that their vehicle comes standard with a complimentary suite of at-home services, including five years/100,000 km of complimentary scheduled maintenance. Genesis will come to the customer’s residence to collect their vehicle for service and leave them with a courtesy vehicle for no extra charge. Additionally, with five years of complimentary Genesis Connected Services, owners can continue to consult their vehicle’s health and perform a number of remote functions such as locking doors and remote start, right from the smartphone app.

 

All Genesis vehicles come standard with the following Genesis at Home services for five years/100,000 km:

  • Complimentary scheduled maintenance
  • At-home valet pick-up and drop-off for service
  • Complimentary courtesy vehicle service
  • Comprehensive warranty
  • Complimentary navigation map updates (unlimited km)
  • 24/7 premium roadside assistance (unlimited km)
  • Genesis Connected Services subscription (unlimited km)

 

Genesis currently offers a full lineup of sedans including the compact sport G70, the midsize executive G80, and the fullsize flagship G90. These will be joined by the midsize sport utility GV80 in the fall of this year. As the Genesis product portfolio grows, so too will the brand’s retail network. Genesis plans to expand its retail footprint to over 30 locations in Canada within the next few years.



Genesis Cares

 

Genesis Cares is a new support initiative providing new and existing Genesis owners with peace of mind during uncertain times.

 

For customers looking to finance a new Genesis vehicle through select banking partners, Genesis Motors Canada will provide a six-month payment deferral on all models for a limited time. In the spirit of Genesis’ focus on customers’ health and safety, the brand is making a $1,250 accessory credit available for a limited time on 2020 models to ensure that new owners are equipped with necessary accessories, such as winter tires.

 

For existing finance customers, Genesis and select banking partners are offering up to three months of payment deferrals based on each individual’s needs. Customers will need to contact their respective loan provider directly to discuss their personal situation.

 

Please visit www.genesis.ca/offers for more details.