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FAQFAQ

We have gathered frequently asked questions and their answers in one place.We have gathered frequently asked questions and their answers in one place.

FREQUENTLY ASKED QUESTIONS

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ALL
General Questions
GENERAL
Electric Charging
ELECTRIC
Technology
TECHNOLOGY
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ROADSIDE ASSISTANCE
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GENESIS EXPERIENCE
CERTIFIED PRE-OWNED
FINANCE AND LEASE
PROTECTION PRODUCTS
[FINANCE AND LEASE]

How can I contact Genesis Finance customer service?

Drivers can contact Genesis Finance via email at service@genesisfinance.ca or via telephone at 1-800-205-0402.

[FINANCE AND LEASE]

What finance company does Genesis use?

Genesis Canada uses Genesis Finance for lease and finance agreements.

[FINANCE AND LEASE]

Who owns Genesis Finance?

Genesis Finance is owned by Hyundai Capital Canada.

[FINANCE AND LEASE]

What is Genesis' One Price Promise?

The Genesis One Price Promise ensures a single, consistent price for every vehicle configuration—whether drivers prefer to shop from the comfort of home or visit a Genesis distributor in person.* For further peace of mind, every vehicle includes our complimentary 5-Year Care plan, reinforcing our commitment to total pricing transparency.‡ Drivers can explore tailored pricing for their ideal model using our online Build & Order tool or by visiting their local distributor.

[FINANCE AND LEASE]

What is the average lease term for a Genesis?

Genesis leases terms typically range from 24 to 60 months, providing drivers with the flexibility to choose the duration that works best for them.

[FINANCE AND LEASE]

What are Genesis' current lease and finance offers?

Current finance and lease offers are updated regularly and vary by model and trim. For the latest information, please visit our dedicated Offers page.

[FINANCE AND LEASE]

What Genesis model has the best lease deals?

Lease incentives are updated regularly and vary based on model and trim. To explore our current lease incentives, please visit our Offers page.