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FAQFAQ

We have gathered frequently asked questions and their answers in one place.We have gathered frequently asked questions and their answers in one place.

FREQUENTLY ASKED QUESTIONS

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ALL
General Questions
GENERAL
Electric Charging
ELECTRIC
Technology
TECHNOLOGY
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ROADSIDE ASSISTANCE
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GENESIS EXPERIENCE
[GENERAL]

How can I book a Genesis test drive?

You can book a Genesis test drive online; test drives are available in-store or within 50 km driving distance of a Genesis distributor. Use our Find a Distributor tool to locate your nearest Genesis distributor and book your test drive.

[GENERAL]

How can I schedule a Genesis maintenance appointment?

You can schedule a Genesis maintenance appointment at your local Genesis distributor; use our Find a Distributor tool to locate your closest distributor.

[GENERAL]

How can I purchase a Genesis vehicle?

Genesis vehicles can be purchased at your local Genesis distributor or through our Build and Order tool, with at-home delivery available within 50 km of a Genesis distributor. Regardless of purchase method, all new Genesis vehicles are covered under our One Price Promise, which guarantees a single price for each vehicle configuration, regardless of how guests prefer to shop.*

[GENERAL]

What are the hours of operation for maintenance appointments?

Distributor hours may vary. Each distributor’s hours are located on their website. Please refer to our Locate a Distributor tool to find a distributor near you.

[GENERAL]

How can I contact Genesis Canada's customer service?

The Genesis Guest Care team can be contacted via email at [email protected] or via telephone at 1-866-999-9895, and is available Monday through Friday from 9:00 a.m. to 5:00 p.m. EST.

[GENERAL]

What is Genesis Canada's phone number?

Genesis Canada's phone number is 1-866-999-9895; service is available Monday to Friday from 9:00 a.m. to 5:00 p.m. EST.

[GENERAL]

What is the closest Genesis distributor near me?

You can use the Find a Distributor tool to locate your nearest Genesis distributor, discover their phone number, access their website, and book an appointment.