COVID-19 FAQ

*All information provided is subject to change at a moment’s notice given the fluid nature of the current situation.

Q: Is Genesis Finance offering any sort of incentives or payment relief due to COVID-19?

A: Yes, if you have purchased or leased a new Genesis vehicle between March 14–May 17, 2020, have financed through Genesis Finance, and subsequently experience a job loss caused by COVID-19 anytime this year, Genesis will make your payments for up to six months.*

Q: Have any Genesis retailers temporarily closed during this time?

A: Most of our Genesis Retailers are still open to meet our customer needs and are considered essential businesses under government mandates. Although some retailers have temporarily suspended sales operations due to the direction of local and state authorities, they are still open for servicing vehicles. Some retailers have voluntarily closed temporarily as a precaution for health and safety reasons. For service and sales information specific to your area, please contact your local retailer. https://www.genesis.com/us/en/genesis-retailer-location.html

Q: What is complimentary Genesis Service Valet and what should I expect?

A: Complimentary Genesis Service Valet* is when your Genesis Retailer sends a member of their team to pick up your vehicle to have it serviced, without you ever needing to leave your home.

Genesis is committed to our customers’ needs and safety, so in light of recent events, we have further enhanced Service Valet. All vehicles valeted will be protected by plastic seat covers, paper floor mats and plastic steering wheel covers to maintain sanitary conditions in your vehicle. Additionally, all Genesis employees will use fresh gloves whenever interacting with your car, even during retrieval and delivery. Because our first priority is you and your personal comfort.

Here’s what to expect:

Step 1: We pick up your Genesis when it is time for service.

Step 2: We leave you a courtesy replacement.

Step 3: We return your Genesis in immaculate condition, after ensuring your car has undergone a stringent sanitation process.

Easily access and schedule Genesis Service Valet through the Genesis Intelligent Assistant® app or on MyGenesisUSA.com.

Q: How are our retailers handling vehicle disinfecting best practices during this time?

A: Our retailers are encouraged to diligently following guidance and best practices from the Centers for Disease Control and Prevention (CDC). These include:

- Washing hands often

- Using hand sanitizer

- Avoiding close contact

- Practicing 6-foot distance rules

- Wearing face masks

- Requiring employees to stay home if they are sick

- Cleaning and disinfecting frequently touched surfaces

In all our facilities (service/sales department, workstations, bathrooms, and customer lounges), we have encouraged our retailers to step up their daily cleaning routines, including more frequent handwashing, using disinfectant and cleaning equipment regularly.

Genesis Motor America has issued best practice rules to its retailers to disinfect customer’s vehicles before returning them for pick-up, and they are picking up and dropping off vehicles in an effort to reduce the number of customers at the dealerships.

Please contact your local Genesis Retailer for specific information regarding hours of operation, Sales Valet, Service Valet, and their social-distancing procedures. https://www.genesis.com/us/en/genesis-retailer-location.html

 

Vehicle offers

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