Contact Us

Customer Assistance Center

If you have questions or need assistance, we're here to help.


Contact a Genesis Concierge agent for a personal shopping experience.

Message Us

Reach out to Genesis via our contact form.

Call Us

Monday-Friday 5:00am - 5:00pm PST
Saturday 6:30am - 3:00pm PST
Sunday Closed

24/7 Roadside assistance:
(844) 340-9742

Find a retailer

Question about a Genesis vehicle, or about buying or leasing a Genesis.

Safety recalls

Look up safety recalls and service campaigns by VIN.


For assistance with the following, you’ll be taken to the Genesis Owner site.

Update case

Update an existing case on the Genesis Owner site.

Campaign reimbursement

Submit a claim for repairs performed on your vehicle.

Update ownership

Update the ownership details of your Genesis vehicle.

Privacy information

You can submit a request to access, delete or opt out of the sale of your personal information under applicable law. You can also review our Privacy Policy information.