Offering programs such as Genesis Concierge and Service Valet, Genesis Cares is an initiative that focuses on tangible services that go above and beyond for Genesis owners. Because a relationship means we are in this together.
"At Genesis, we pride ourselves in consistently putting our customers’ needs first. In these uncertain times created by the coronavirus and the general anxiety experienced in communities throughout America, we wanted to step forward for our customers and help alleviate at least some of the potential concerns they may have.”
If you purchased or leased a new Genesis vehicle between March 14–May 17, 2020, have financed through Genesis Finance, and subsequently experienced a job loss caused by COVID-19 anytime this year, Genesis will make your payments for up to six months.* Click here to contact a Genesis retailer near you.
The easiest and newest way to shop for a vehicle, Genesis Concierge is a Genesis Cares program offering complimentary personal shopping services. Connect with your concierge to ask questions, book a test drive,* request information or even check inventory. Whatever you need. On your terms.
True luxury is about the complete experience. Designed around real needs and wants, respecting how you actually live. This is the Genesis Experience, our thoughtfully crafted suite of owner benefits.
Your Genesis includes 3 years of complimentary Connected Services* which offers a suite of safety, guidance and remote features, such as Enhanced Roadside Assistance, Destination Search powered by Voice and Remote Start with climate control.
You may never set foot in our service center. With complimentary Genesis Service Valet* for 3 years or 36,000 miles, we’ll perform a remote diagnostic check, pick up your vehicle, send a Courtesy Replacement and return your Genesis when it’s ready.
Advanced technology includes complimentary map updates to your vehicle’s navigation system for 3 years, to ensure you’re always accessing the most up-to-date mapping. Updates* are available annually as part of your routine maintenance visit.
Enjoy a worry-free ownership experience that includes Complimentary Scheduled Maintenance* for 3 years or 36,000 miles; whichever comes first. Plus, complimentary oil changes every normally scheduled maintenance appointment.
With a 3-month free trial of SiriusXM All Access* you’ll enjoy more than 150 channels of news, talk and entertainment.
The most essential luxury of all is peace of mind. Should your travel plans take an unexpected turn, 5-year complimentary Roadside Assistance* provides tire changes or transportation to the nearest Genesis Retailer. Also included is reimbursement for certain overnight inconvenience.
In these uncertain times, we want you to rest easy knowing you can stay home if your vehicle needs servicing. With complimentary Genesis Service Valet,* through your participating retailer, we send a team member to pick up and drop off your Genesis vehicle for service while leaving you a courtesy replacement, ensuring an effortless and safe experience. In addition to all Genesis employees wearing fresh gloves whenever interacting with your car, all vehicles valeted will be protected by plastic seat covers, paper floor mats and plastic steering wheel covers to maintain sanitary conditions in your Genesis.
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