The Genesis ExperienceWe Are Here to Exceed Your Expectations
At Genesis, we want your experience to be nothing less than exceptional, from first glance through ownership.
The Beginning of a New Relationship
We know that purchasing a car isn’t a transaction—it’s the beginning of a new relationship. At Genesis, we take a distinctly Korean approach to customer service, where we embrace the concept of “Son-nim,” which translates to “honored guest.” As our guest, we’d like to introduce you to a suite of benefits designed to make your experience anything but ordinary.
Genesis ConciergeTrue White Glove Service
Genesis Concierge is a complimentary service that helps you find the perfect vehicle. From acting as your personal liaison with Retailers to arranging at-home test drives, a Genesis Concierge is on standby to help you every step of the way.
Preproduction model with optional features shown.
Complimentary MaintenanceComplete Peace of Mind
Genesis owners get Complimentary Scheduled Maintenance for 3 years or 36,000 miles, whichever comes first.
Service ValetReady When You Are
Enjoy the convenience of Genesis Service Valet, an ownership benefit that allows you to have your vehicle serviced without leaving your home or office. A valet will pick up your vehicle for maintenance and return it once it's done. Additionally, if required, the valet can provide a loaner or transport you to and from the retailer. Service Valet is available for 3 years or 36,000 miles with the purchase of a new Genesis.
24/7 Roadside AssistanceLuxury Service at Anytime
Should your travel plans take an unexpected turn, our Roadside Assistance program is there to help. Whether you need a tire change, transportation to the nearest Genesis retailer or reimbursement for certain unexpected overnight expenses, we have your back. This benefit is available for 5 years from the date of first usage.
Want to know more?
We’re at your service. Contact us to learn more about the exclusive perks and benefits of owning a Genesis vehicle.